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Did you try rebooting your X1 device?
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@Bhopkins1950 wrote:
This cable wifi box constantly drops the wifi connection.
did the tech mention a problem (low signal) when the wifi set top box was installed? did you move the router or TV box farther from the router? did you put the set top box behind the TV or in a closet?
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@Bhopkins1950 wrote:
The THC said the signal in the cable out of the wall was too weak, split too many times. So that’s why he gave me a cable box that operated off wifi router. But it keeps freezing and losing connection. Do I need a new box?
no but you do need an in-house Comcast employee repair person so they can fix the underlying issues. using a wifi box with bad connections is a sure way to continue to have problems. you can contact comcast directly to schedule the call. let me know if you would rather have a comcast employee contact you here on the forum.
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That’s a code for weak Wi-Fi to the box. How far away are the 2 and are they out in the open?
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Try resetting modem, main box and Xi5 and see if it clears up. If not, have a tech out to troubleshoot further
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