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RDK-03033 Errors

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Expert

Re: RDK-03033 Errors


@scheibl wrote:

I 'spoke' too soon.   Since I moved my daily reboot to noon-2pm - I can check in the afternoon to see if my tv box is working - inevitably am getting the same set of errors including the rdk-03033.  Yesterday and today I restarted the tv box which didn't clear it;  and then did a system refresh.  So either they rolled out a 'fix' that brought the issue back  or more likely was not fixed in the first place. 


call 800-Comcast and request a home service call (they can test on the outside of the home if necessary. Your set top box is having problems reaching the Comcast server.



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Re: RDK-03033 Errors

@Rustyben   Yes - I have an entirely recreatable sequence.  After daily refresh/reboot (which I've scheduled between noon and 2pm), DVR is perfectly ok;  tv box fails every time.  The only way to clear it and the various messages (not just rdk-03033) is to do an individual restart of the tv box.  Then the tv box works fine until the next day's reboot.  

 

I was expecting a call from local 'level 2) but it has not happened.

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Contributor

Re: RDK-03033 Errors

We finally had a call from level 2 and then a tech visit this morning.  He replaced the outside line which he said had caused a weak signal, installed a MoCA filter outside the house and mentioned that we have interference in the house.  We have an 8-way splitter that has terminators on the unused drops, however he recommended going to a 4-way splitter and said that will improve the signal to each of the devices that are used.

 

I'm hoping that will eliminate the need for the daily reboot of the tv box.  If it doesn't I'll be back here 😉

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New Poster

Re: RDK-03033 Errors

We are still getting the rdk03033 error message. These answers don't have a date, so I don't know when you're doing or did the update. But we've been having this problem for months. 

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Re: RDK-03033 Errors


@Ronandkat wrote:

We are still getting the rdk03033 error message. These answers don't have a date, so I don't know when you're doing or did the update. But we've been having this problem for months. 


call 800-Comcast and request a home service call (they can test on the outside of the home if necessary. Your set top box is having problems reaching the Comcast server.



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Re: RDK-03033 Errors

We have been having these problems since early June. We also lose internet - not just receiving the RDK-03033 message when it goes out. Outages were almost anytime of the day, but now mostly in the late evening and night. Have called multiple times,had a tech out who said the problem is a neighborhood issue, and told they were working in the neighborhood the week before last. I am getting a credit until they fix the problem. I received several follow ups via fb messenger, but, after several outages and messages I sent to them this weekend, I have not heard back. May be time to file an informal complaint with the FCC. Zoom meetings do not work without the internet!

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Re: RDK-03033 Errors


@Shannonv wrote:

We have been having these problems since early June. We also lose internet - not just receiving the RDK-03033 message when it goes out. Outages were almost anytime of the day, but now mostly in the late evening and night. Have called multiple times,had a tech out who said the problem is a neighborhood issue, and told they were working in the neighborhood the week before last. I am getting a credit until they fix the problem. I received several follow ups via fb messenger, but, after several outages and messages I sent to them this weekend, I have not heard back. May be time to file an informal complaint with the FCC. Zoom meetings do not work without the internet!


that code means the set top box can not reach the Comcast servers. This is usually due to low signal and/or high noise on your cable line. Do you know and can describe your inside home wiring (splitters/amps)? do you have multiple set top boxes in the home? if so, do they also have the same problem? What have you done toward scheduling a tech visit to verify connection outside your home is up to standards?



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Re: RDK-03033 Errors

We lost internet and received the code on all of our televisions- three with boxes - one is the main box, of course. We had a tech come out in December due to cable picture quality - lovely pixels disrupting the picture. At that time, he said there was an attenuation of the signal, so we moved the main box, and they installed a new cable from our house to the premise/junction box. Then, in late May/early June we started losing the internet - during at random times throughout the day - while we had zoom meetings. It was mid-June when we noticed the cable tv was also affected, andI called during one of the outages, so they agreed to send a tech. The tech checked everything in our house and at the junction box and told us the problem was beyond his responsibility because it was a neighborhood equipment problem. They had an outage for maintenance in our neighborhood early this morning that they think will fix it. Been told that before, but hoping for the best.

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Re: RDK-03033 Errors


@Shannonv wrote:

We lost internet and received the code on all of our televisions- three with boxes - one is the main box, of course. We had a tech come out in December due to cable picture quality - lovely pixels disrupting the picture. At that time, he said there was an attenuation of the signal, so we moved the main box, and they installed a new cable from our house to the premise/junction box. Then, in late May/early June we started losing the internet - during at random times throughout the day - while we had zoom meetings. It was mid-June when we noticed the cable tv was also affected, andI called during one of the outages, so they agreed to send a tech. The tech checked everything in our house and at the junction box and told us the problem was beyond his responsibility because it was a neighborhood equipment problem. They had an outage for maintenance in our neighborhood early this morning that they think will fix it. Been told that before, but hoping for the best.


you are not seeing bad connection messages between set top boxes in your home, that 03033 is that the signal coming in is bad. have you contacted via the app support to set up a service call? you can type agent repeatedly on the chat if the menu does not lead to a live chat agent.



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Re: RDK-03033 Errors

This issue has NOT been resolved. We started having these very same issues August 7, 2020, and continue to have them every single morning. PLEASE fix this issue!
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Re: RDK-03033 Errors


@thezogs wrote:
This issue has NOT been resolved. We started having these very same issues August 7, 2020, and continue to have them every single morning. PLEASE fix this issue!

what error message/error numbers do you receive? does your internet work properly?



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Re: RDK-03033 Errors

I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, before it finally connects and starts working properly again. And even after this, that box will show that it’s “not connected” when I look on my account on the xFinity app.
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Re: RDK-03033 Errors


@thezogs wrote:
I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, before it finally connects and starts working properly again. And even after this, that box will show that it’s “not connected” when I look on my account on the xFinity app.

those two codes are unrelated and show two different issues. 03004 is just a weak signal and is usually caused by the powered splitter in the home being unplugged. do you have more than one set top box? when 03004 happens is the issue on all the set top boxes? in most cases the 03004 is that the power brick is not plugged in properly which de-energizes the powered splitter so there is only very weak output. there is a power LED that should be visible on the powered splitter. the 03033 is saying the Comcast server that your set top box talks to for control is not 'seen' which is a no signal or very high noise compared to signal. a tech can be scheduled to check your signal levels at your demarcation point where the cable enters the home.



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