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RDK-03005

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RDK-03005

Have had the same error screen for 2 nights now. Restarting doesn't help. Says "preparing your channel line up..." But then takes awhile and then goes back to Error screen. What do I do?
Silver Problem Solver

Re: RDK-03005

Start by re-attaching EVERY coax connection.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: RDK-03005

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you