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Power Saver doesn't turn off

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Regular Visitor

Power Saver doesn't turn off

My X1 TV box goes into Power Saver mode (after 4 hours of inactivity) even though I've gone to Settings>Power Preferences and turned Power Saver OFF. I have also replaced the box with the same results. I'm beginning to wonder if I can actually turn that feature off.  Is anyone else having this problem?

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Silver Problem Solver

Re: Power Saver doesn't turn off


@masayoyoshida wrote:

My X1 TV box goes into Power Saver mode (after 4 hours of inactivity) even though I've gone to Settings>Power Preferences and turned Power Saver OFF. I have also replaced the box with the same results. I'm beginning to wonder if I can actually turn that feature off.  Is anyone else having this problem?


Are you seeing a Screen Saver before Power Saver?

I turned off Power Saver; too much hassle for no financial benefit.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Valued Contributor

Re: Power Saver doesn't turn off

As many people have found out the "Power off" feature has never really turned the power off the box just goes into a sleep mode and if the TV is left on a screen saver now will come on after whatever time you have selected.  In my area comcast has changed the term "Power Down" to "Sleep Mode".  I guess that is the solution to the issue that people have been complaining about that the boxes don't actually power off.

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Regular Visitor

Re: Power Saver doesn't turn off

Here is my situation: my elderly mother-in-law is in a senior care home and cannot operate the remote (or ask for help).  The care staff turns on the TV in the morning for her. After 4 hours, the X1 box goes into sleep mode and my mother-in-law is left to stare at a screen saver for hours even though the power preferences > power saver is off. 

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Valued Contributor

Re: Power Saver doesn't turn off

Okay, I understand as the unit looks for some sort of activity and after four hours of no input the unit goes into "screen saver".  Prior to this change it was 8 hours before going to sleep. If you turn the power option off does it still go to sleep mode after 4 hours?

 

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Regular Visitor

Re: Power Saver doesn't turn off

The power saver is off. I've even replaced the box and still, the problem persists. It's as if the setting does nothing.

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Valued Contributor

Re: Power Saver doesn't turn off


@masayoyoshida wrote:

The power saver is off. I've even replaced the box and still, the problem persists. It's as if the setting does nothing.


I did a test yesterday with my box, turned off the power save, left it on one channel,  after 6 hours the screen saver had still did not come on.   When the power save was on at four hours it would go to the screen saver.   I am doing another test going all day today but I am wondering if there may be some other box controlling the cable that is feeding that room in the home.  Otherwise I would call comcast directly to have it looked at

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Regular Visitor

Re: Power Saver doesn't turn off

Thanks for checking. I guess I'll have to call in a technician. I've tried everything I can think of and the guys on the phone and at the store have been no help.

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Valued Contributor

Re: Power Saver doesn't turn off

My test today as been on for over 8 hours and no screen saver came on.   It will be interesting to know what is found that is different in that room and with that STB.  Good luck.