Community Forum

Platform update failed.

New Poster

Platform update failed.

X1 platform update, waiting for snmp trigger, software update failed, no TV for over an hour.
What's the problem?
Highlighted
Diamond Problem Solver

Re: Platform update failed.

Normally, with that message, you’ll have to swap that box out.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: Platform update failed.

That stinks, I just replaced my box of 5 years for a new one 2 weeks ago. Now im gonna have to replace this one too!