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Pixelation

New Poster

Pixelation

I'm having a hard time understanding why I'm paying upwards of $230 a month for service that is literally unwatchable?

And before you ask, yes, I have had a tech come to my house. I've also had call-in tech support doing that signal resend thing.

The guy at our house last week changed all the outside stuff. It started doing it again while he was still here. We have THREE tvs, ALL of them are affected ...

We're not talking about a once-in-a-while thing; it happens repeatedly. And, like I said, it's all three tvs.

 

Official Employee

Re: Pixelation

I’ve escalated it up to a colleague to help you get another tech out. Looks like the signal levels that can be checked remotely are ok, but could be improved.
Official Employee

Re: Pixelation

Hello @LRH01. I can help get another technician scheduled to visit your home. We certainly need to get the signal levels improved in order to resolve your tiling/pixelation issues. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.