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Pixelation issue

Regular Visitor

Pixelation issue

TV experiences pixelation. Can be fine on one channel and unwatchable on another. One day certain channels are fine and the next they cant be viewed. Occasionally get error code xre-03097. Seems to get worse when my brother uses the xbox over the wifi or we use the wifi for a voice call. Spent some time on the phone with a technician on Christmas eve. He sent some "repair signals" over and it seemed to work well for some time but then reverted back to the same issue later in the day. Don't have time to to spend on the phone with the technician and operator. Please help. Thanks
Silver Problem Solver

Re: Pixelation issue


@StangG20 wrote:
TV experiences pixelation. Can be fine on one channel and unwatchable on another. One day certain channels are fine and the next they cant be viewed. Occasionally get error code xre-03097. Seems to get worse when my brother uses the xbox over the wifi or we use the wifi for a voice call. Spent some time on the phone with a technician on Christmas eve. He sent some "repair signals" over and it seemed to work well for some time but then reverted back to the same issue later in the day. Don't have time to to spend on the phone with the technician and operator. Please help. Thanks

If you have a voice remote, say "About" and tell use what the make and model is.

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Regular Visitor

Re: Pixelation issue

Not home now but i can see model # px022anc on the xfinity app. Thanks.
Official Employee

Re: Pixelation issue

Hello StangG20. Thank you for posting on our Forum. I can assist with troubleshooting your video pixlation issue. I can also help you schedule a technician visit if needed. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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