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TV experiences pixelation. Can be fine on one channel and unwatchable on another. One day certain channels are fine and the next they cant be viewed. Occasionally get error code xre-03097. Seems to get worse when my brother uses the xbox over the wifi or we use the wifi for a voice call. Spent some time on the phone with a technician on Christmas eve. He sent some "repair signals" over and it seemed to work well for some time but then reverted back to the same issue later in the day. Don't have time to to spend on the phone with the technician and operator. Please help. Thanks
If you have a voice remote, say "About" and tell use what the make and model is.
Hello StangG20. Thank you for posting on our Forum. I can assist with troubleshooting your video pixlation issue. I can also help you schedule a technician visit if needed. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
StangG20, glad we were able get another technician scheduled out for you, and get this issue resolved. This thread has been locked. Please don't hesitate to create another post if you need assistance with anything else. Thank you.