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Pixelation Probs

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Pixelation Probs

I have had pixelation problems for over a year now. A new X1 box last month, and new coax cable run, and with only 1 splitter (feeding the X1 and modem) , has not helped. I do see the problems in mornings and evenings, but not every day.  Also, when using wifi, I see the degredation of the picture. Streaming works fine and many times is all that works for TV viewing. OnDemand never has any problems.

 

I reboot the X1 box, and the picture on all channels clears up for a few minutes only. 

 

Can you see if my signal strength is out of nominal range?

Expert

Re: Pixelation Probs


@SAARNO1 wrote:

I have had pixelation problems for over a year now. A new X1 box last month, and new coax cable run, and with only 1 splitter (feeding the X1 and modem) , has not helped. I do see the problems in mornings and evenings, but not every day.  Also, when using wifi, I see the degredation of the picture. Streaming works fine and many times is all that works for TV viewing. OnDemand never has any problems.

 

I reboot the X1 box, and the picture on all channels clears up for a few minutes only. 

 

Can you see if my signal strength is out of nominal range?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

Re: Pixelation Probs

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.