Solved! Go to Solution.
@TechnoG wrote:
It's a Commscope amplifier. Model CSAPDU5VP. Also has some specifications: Fwd 54 - 1002 Mhz Gain 0 db; Rev 5 - 42 Mhz, Gain 0 d; 6KV Comb; Wave surge protected
That's the right amp. Are you seeing the pixelation on all boxes, only some certain channels
We are having exact same problem and have had same steps taken by Comcast to fix but still not fixed. The worst part is having to explain over and over what the issue is everytime we call. If this doesn't get resolved soon we are looking for other cable companies.
@achasestudio wrote:
We are having exact same problem and have had same steps taken by Comcast to fix but still not fixed. The worst part is having to explain over and over what the issue is everytime we call. If this doesn't get resolved soon we are looking for other cable companies.
Is it certain channels, all channels?
All channels and on all cable boxes.
Contact Comcast and have them send a tech out. You have signal related issues that only an on site tech will be able to solve.
@TechnoG wrote:
All channels and on all cable boxes.
We have the same issue on certain HD channels, includin ABC HD - in all rooms. Not sure why this one was marked as solved - doesn't seem to be.
Hello TechnoG, I can assist you with getting a technician to your home to repair your pixilation issues. Can you please send me a private message with your full address and account number by clicking my name (ComcastAmir) and then clicking "private message me"?
TechnoG : We have the same issue on certain HD channels, includin ABC HD - in all rooms. Not sure why this one was marked as solved - doesn't seem to be.
This worked for me!
Try and disable your X1Xfinity hot spot. I remembered, I once enabled my hot spot by turning public wifi on, my television would experienced the same pixelation glitch. This wifi "PUBLIC" option may be applied as default without you knowing that to allow other wifi devices attempting to gain excess to your wireless AP (Acess Point) causes disturbance to cable signals to your the visual on your TV set. (HDMI or regular settings) You may want to verify if your X1finity ''PUBLIC" hotspot is in enable mode, which may be set to "ON" And if so, disable your '"PUBLIC' hotspot by selecting the option "OFF". All your channel may come clear from pixelation gliching. https://customer.xfinity.com/#/settings/security/hotspot.
tiling problem on Discovery channel only; Comcast does nothing but suggests watching station on my phone... great
I don't have xfinity wifi so this isn't an option.
What does Xfinity WiFi have to do with this?
@TechnoG wrote:
I don't have xfinity wifi so this isn't an option.
That is totally unrelated unless something in your house is wired seriously incorrectly.
As I said in a previous post, "pixeling" while watching live TV is almost always an incoming signal issue that requires a tech visit to solve. Also, as I mentioned in a previous post if the issues are beyond the box in your yard, Comcast needs to send out a "line crew".
Are you reading/listening to the advice you are being given???
TechnoG wrotemeone above suggested I turn off the xfinity wifi hotspot to help with the pixelation problem.
thank you! worked for me also
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