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Pixelation Issue

New Poster

Pixelation Issue

I have had this problem since I had the service installed, most channels are fine but others are completely unwatchable. I have had technicians out and advanced customer support try to fix it. It works for a day or so and then right back to where it was. Starting to get really annoyed with this.
Expert

Re: Pixelation Issue


@shanna2112 wrote:
I have had this problem since I had the service installed, most channels are fine but others are completely unwatchable. I have had technicians out and advanced customer support try to fix it. It works for a day or so and then right back to where it was. Starting to get really annoyed with this.

do you have more than one set top box? if so do both have the issue? when you use a desk/laptop or smart phone/tablet to view the same channel does the video suffer pixellation too?



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Official Employee

Re: Pixelation Issue

Hello shanna2112. We appreciate you visiting and posting on our Forums. I can assist with further troubleshooting your Pixelation issue. To get started, please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employee

Re: Pixelation Issue

Hi shanna2112. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!