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Picture pixelization, choppy sopund

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Picture pixelization, choppy sopund

When I have more than two recordings I get picture pixelization and choppy sounds.

Its not channel or setbox dependent. The installer (sub contractor) left me a number to contact who is his employer, not Comcast.  I think it may be the existing cable, that direct TV abandoned and then Uverse wouldn't use.

Am I required to go through Comcast sub contractors before calling service?

If I cant get a consistent picture I need to cancel in the 30 day window. I really don't want the same person out again.

Expert

Re: Picture pixelization, choppy sopund


@AlanF51XF wrote:

When I have more than two recordings I get picture pixelization and choppy sounds.

Its not channel or setbox dependent. The installer (sub contractor) left me a number to contact who is his employer, not Comcast.  I think it may be the existing cable, that direct TV abandoned and then Uverse wouldn't use.

Am I required to go through Comcast sub contractors before calling service?

If I cant get a consistent picture I need to cancel in the 30 day window. I really don't want the same person out again.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Picture pixelization, choppy sopund

Greetings, AlanF51XF! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that you are running into issues with the picture and sound. That's certainly frustrating and not the experience we want for you. I would like to take a further look into this and see what we can do to correct the problem. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!