Community Forum

Picture freezes often and changes channels

New Poster

Picture freezes often and changes channels

I have had 2 techs out and spoken to customer service at least 8 times and reset my service several times and still have problems, what can I do besides not being able to watch live tv, I have to watch shows after they air on demand to be able to watch them without them freezing. The last tech says there is nothing wrong with my service, I don't agree , I think there is something wrong

Official Employee

Re: Picture freezes often and changes channels

Hello @Rockitglider77, thanks for reaching out and I can assist you with this freezing concern! Do you have more than one box with us? If so, are you experiencing this on all your Tv's? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!