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Picture freezes often and changes channels

New Poster

Picture freezes often and changes channels

I have had 2 techs out and spoken to customer service at least 8 times and reset my service several times and still have problems, what can I do besides not being able to watch live tv, I have to watch shows after they air on demand to be able to watch them without them freezing. The last tech says there is nothing wrong with my service, I don't agree , I think there is something wrong

Official Employee

Re: Picture freezes often and changes channels

Hello @Rockitglider77, thanks for reaching out and I can assist you with this freezing concern! Do you have more than one box with us? If so, are you experiencing this on all your Tv's? 

I am an Official Comcast Employee.
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