Community Forum

Pause, Fast Forward, not working

Frequent Visitor

Pause, Fast Forward, not working

Recently have experienced being unable to Pause, Fast Forward or Exit when playing back recorded shows. The only “Fix” I have found is to unplug the X1 box and then let it reboot.

 

Has anyone had a similar experience?

Expert

Re: Pause, Fast Forward, not working


@MJH4767 wrote:

Recently have experienced being unable to Pause, Fast Forward or Exit when playing back recorded shows. The only “Fix” I have found is to unplug the X1 box and then let it reboot.

 

Has anyone had a similar experience?


there is usually an error message shown a few seconds after a command like pause is not performed. Do you have that error message?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Pause, Fast Forward, not working

Yes, there was an error message, unfortunately, the error message went away before I could write the number down!

 

Side not: when this happened last night...I lost Internet too.

New Poster

Re: Pause, Fast Forward, not working

My DVR will not let me fast forward

 

Regular Contributor

Re: Pause, Fast Forward, not working

This loss of pausing live tv (which then includes not being able to rew/ff) has been happening for just less than 2 weeks.

 

               **********************************IMPORTANT**************************************

 

After further analysis, the problem continues. But I have found a common denominator.

 

We lose the ability to pause live tv (and FF/Rewind) after we have had a session of streaming Netflix or Amazon Prime Video on X1. We have to restart the DVR or our individual satellites boxes to regain the pause/FF/rewind functions.

 

This is an X1 glitch. It just recently started, less than 2 weeks ago. But it happens EVERY time.



<--> U.S. Navy Vietnam Era veteran. You're welcome. <-->