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Parental control overkill

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New Poster

Parental control overkill

I'd like to use parental controls to lock certain TV and movie ratings so my kids don't search for content too old for them. But setting any TV rating lock also locks the Netflix and Amazon Prime apps. The Netflix and Amazon Prime apps are unlocked in parental controls. Setting any TV rating lock effectively stops my kids from watching Netflix and Amazon Prime. 

Netflix and Amazon Prime already has their own content restrictions in place, so this seems like a bug that needs to be fixed. TV ratings locks should only apply to TV, not apps.  

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Frequent Visitor

Re: Parental control overkill

We are having the exact same issue

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Silver Problem Solver

Re: Parental control overkill

Is this any help?

https://www.xfinity.com/support/articles/set-online-parental-controls


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Parental control overkill

Unfortunately no. We have done parental controls for X1 as described. We have unlocked apps and double checked Nerfkix and Amazon have unlocked icon. But everytime we try to use Netflix and Amazon it wants the parent pin. Within each app, we have profiles and parental controls. But kids can't open the app without the pin. I had to remove all parental controls from X1 ti let them into Netflix. I would like to have parental controls on tv channels but still allow access to Netflix