When using Pandora "new" app, songs end prematurely and skip to next selection. This did not happen on the old app (prior to December 2017). Can this be fixed?
I've been having the same trouble since Comcast switched to the "new" Pandora. It just hangs endlessly on the "Getting your music" screen. I've called once and chatted twice with customer service reps online. In all cases, they got it working just for that session, but the next day it was back to just hanging. I tried logging onto and off Pandora on xfinity.com/profile, but nothing helps. Occasionally, rebooting the X1 box helps, but usually not. Besides, I shouldn't have to do that all the time. One chat session told me to create a new Pandora login using a Comcast email address (which I never use). I won't do that, because as a Pandora user for many years, I would loose all the saved station/song data that I've built up over the years if I used a different login. I'm getting fed up with this issue.
Hello jrdejordan. I can assist with troubleshooting your X1 Pandora App issue. To get started, please send me a private message and include your full name and account primary phone number so I can assist you.
I can send a few signals to your equipment for the issues you are having with Pandora. In order to do so, please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and the phone number or the account number or phone number associated with your services.
We pay for Pandora premium and have the same problem with drop out in the middle of a song.
Also, the new Comcast Pandora app is sooooo slow to load, and clunky to find your stations.
Maybe if Comcast went back to a more bare-bones station listing it would load faster and be easier to navigtate thru the stations. I don't need to see album cover art; I need to be able to find my stations efficiently, and I need to have my songs play thru to completion.
Comcast Pandora app cuts out in the middle of songs, and is very, very slow to load, and it is clumsy/clunky to switch stations since they are now an array of album covers instead of a list.
Having problemws iwth pandora ending songs before they finish on my X-finity TV. Tried resetting the X-finity box but it didn't help. Pandora works fine from my I-phone and my TV upstairs. Has anyone dealt with this issue successfully?
I went to the Xfinity web site and techical chat. They were able to run diagnostics and reset. It has no played through about 6 songs with no issues.
Hope that helps....
Our system has been doing the exact same thing since 7/15/18. I tried to "chat" with technical help yesterday. System has been rebooted, reset, and even unplugged from the wall. Nothing works. The tech said he'd send a request up the chain. It's been >24 hrs and still no call back. What gives, people?!?!? If everyone is having the same problem, perhaps it's not OUR issue, but YOUR issue.
Same problem here since 7/15/18.....tech phone support was no help and didn't have any idea of what the problem was. Kept saying " Well the internet is working fine and we show no problems on this end" tried to blame it on Pandora. It works on my phone but not on both TVs in my home, so what does that say? there's a problem with comcast.
Pandora is not working
Hi, since you are posting your question in the X1 area of the forum you are having a problem with the X1 set top box Pandora? when you select Pandora what happens? If you have more than one set top box does this problem happen on all the set top boxes?
I have been having the same problem with the new Pandora App on my TV.. Clearly it is a Comcast problem Too many people experiencing the same problems. Won't get past the blue screen or very slow to load, skips to new song before current song is complete, etc. I agree with other posters, go back to the old app which works.