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Pace Xi5 freeze up and error messages

Contributor

Pace Xi5 freeze up and error messages

In addition to a daily update I'm having to reset my box practically every evening as the screen locks up. Also noticing the wifi icon at 1 bar when this starts happening. Both of the error messages mention the same thing, not able to communicate with the box etc.. Unit was installed by a tech 6 months ago and it's 5 ft away from the modem. No other issues with other devices. Is it time to replace the box?

Diamond Problem Solver

Re: Pace Xi5 freeze up and error messages

Try resetting the gateway and the Xi5. Is it possible to connect directly to the gateway because it’s so close?

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Contributor

Re: Pace Xi5 freeze up and error messages

The pace Xi5 is so small I did not know an ethernet connection was availble but I'll give it a try and get back in a day or so.

 

Thank you.

Contributor

Re: Pace Xi5 freeze up and error messages

I've reset the gateway many times. Rebooting the Xi5 seems to fix the immediate problem and restores the signal. I have the XB6 DOCSIS 3.1 Modem and can only connect to the Xi5 via Wifi.