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Pace ABL 1.18V Stuck on update screen

fijisac
Regular Visitor

Pace ABL 1.18V Stuck on update screen

so my cable box went into update mode a few days ago and has been stuck on the same screen for day. I have had reset signals and new update signals sent but none.of them have worked. Can someone please help me.
CCAndrew
Diamond Problem Solver

Re: Pace ABL 1.18V Stuck on update screen

There’s no coming back from that, it needs swapped out.

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fijisac
Regular Visitor

Re: Pace ABL 1.18V Stuck on update screen

So who do I contact to get a replacement box?
ComcastMichael
Official Employee

Re: Pace ABL 1.18V Stuck on update screen

Greetings, @fijisac! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with your cable box. I would like to have a look at the box and send out one if we need to. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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