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PSt display on cable box

New Poster

PSt display on cable box

I am getting the PSt display on my cable box. Have had this issue in the past but rebooting solver it then. I have rebooted twice and tightened all connections with no luck. Can comcast support run a diagnostic remotely to se what the issue may be?

Expert

Re: PSt display on cable box


TheMonster wrote:

I am getting the PSt display on my cable box. Have had this issue in the past but rebooting solver it then. I have rebooted twice and tightened all connections with no luck. Can comcast support run a diagnostic remotely to se what the issue may be?


you didn't mention an error code on the screen. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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New Poster

Re: PSt display on cable box

RDK-03004 is to code on screen.

 

Thanks

Official Employee

Re: PSt display on cable box

 

Hello TheMonster, RDK-03004 means your cable box cannot establish a connection with an upstream signal. Since unplugging the cable box did not fix the issue we may have to get a tech out to repair your signals going to your home. First I'd like to send a firmware update that should force the cable box to correct this issue, to do so please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: PSt display on cable box

Can you send me a firmware update as well?