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Ordering XG1v4

New Poster

Ordering XG1v4

I would like to order a XG1v4 shipped to my address but am havingf difficulty at the store and on the phone. Suggestions?

Frequent Visitor

Re: Ordering XG1v4

I also went to a store and have called twice with no success. On the phone they reported my cable modem does not work with the v4 box. I don’t understand since I have a new DOCS 3.0 cable modem.
Valued Contributor

Re: Ordering XG1v4

I was able to get them to send me one by doing an online chat from the "My Account" help page.  Took them 2 times to get it right, the 1st time they sent me an XG2 box, even though I specifically asked for a Xg1v4.  A week later, after another online chat, they finally sent me the right one.

Official Employee

Re: Ordering XG1v4

Hi bdonisch,

 

Sorry for the delayed response. Due to inventory restrictions, the boxes aren't available at the stores. I can help have one shipped. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Ordering XG1v4

Hi wgulker, 

 

I can check on the availability of the XG1v4 boxes in your area, as well as your equipment requirements. Please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Ordering XG1v4

Hey jwmccnn,

 

I'm happy you finally received the correct box. How do you like it so far? Would you care to share your experience with other customers? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Ordering XG1v4

Any way I can get the XG1v4 box shipped to me as well?

I’ve called the 1-800 number, who claimed they reserved one for me at the local store. Once I got to the store, the person helping me said the phone support folks gave me bad information and that I need an appointment with a tech to get one. I made an appointment only to have the tech show up without a XG1v4 box. After a few hours the tech told me that the XG1v4 isn’t available in the Bay Area and that I’d have to call phone support again to inquire...
Official Employee

Re: Ordering XG1v4

Hi TheMumbles,

 

I can check to see if the box is available in your area and if I can have one shipped out to you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!