My cable box died earlier this week, and a technician swapped it out with a different model, the X1 XG1-P DVR. The fan noise is terrible, even when turned off into standby mode. Does anyone know how to quiet the fan, or does the unit need to be replaced?
Solved! Go to Solution.
Thanks, @CCAndrew! Hi @EricVan, Welcome to the Xfinity Forums. I've had that same model before and had to have mine swapped as well so let's get this taken care of as soon as possible. Please send me a private message with your first and last name, then I can start the process to have a new one shipped. To send a private message click on my name "ComcastChe", then click send a message.
You're very welcome! I've replied
You're welcome! I ran into a few issues when attempting to send the new DVR, but was able to find a different way to send it. I've provided more details in our private message and will follow up with you in the same message on Sunday to make sure you received the box. Chat with you soon.
Thank you for allowing me to assist you @EricVan. If you have any issues in the future, please let us know. We'd be happy to help. Take care!