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“”Welcom to the X1 Platform”

Is all I can see on the tv
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wrote:
No video.

“”Welcom to the X1 Platform”

Is all I can see on the tv

try unplugging the set top box for 30+ seconds and then plug back in. do you see an error code on the screen? Do you have more than one set top box? (If so, are the other boxes working? does your internet work?