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New box--Error Code RDK 03004

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New Poster

New box--Error Code RDK 03004

New TV customer, had box delivered today.  Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mode,m.  When all 3 are connected I get the error code RDK 03004 and it asks to check all connections.  They are fully secured on all ends.  I then ran just the coax from the wall plate to the X1 box, it completed the setup but then stated no internet connection and wouldn't allow to pull up the guide or change channel.  Unhooked it from wall and tried again with all 3 hooked up to the splitter, same RDK 03004 error.  My internet service is fine and no loss of signal or service when it's connected to the splitter.  I also have a network cable going from my cable modem to the network port on the X1 box.  I've read that possibly getting an amp could help this issue, any suggestions?

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Diamond Problem Solver

Re: New box--Error Code RDK 03004

Unhook the Ethernet cord from gateway to the X1 box, it’s unnecessary and may be the cause. Are there other splitters in the house?

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New Poster

Re: New box--Error Code RDK 03004

No other splitters.  We had a problem with internet signal a few months ago that a tech came out and corrected and now signal is great and getting the 300+ Mb that we ordered.  I'll see if that fixes the issue and post results.

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New Poster

Re: New box--Error Code RDK 03004

Removed network cable from back of X1 box, no errors, getting full picture.  Appreciate the help.