Hey I just ordered Comcast this week. The tech came out and installed the modem and gave us a brand new X1 TV box. I went to follow the instructions but the box isn't showing any signs of receiving power. The outlet works. I've tried it on multiple outlets and the lights won't even flash.
to verify take the non-working X1 set top box to the kitchen and plug in its power supply there while it is connected to the set top box. Does the LED on the set top box illuminate?