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New Episodes view is not good...

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Most Valued Poster

New Episodes view is not good...

Separating Available, Free, & Upcoming into three separate tabs is not good.
Putting episode description on the left, rather than underneath the Episode title, where your eyes already are, is not good.
No more opacity in this view is not good.

Why was any of this even done?
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Problem Solver

Re: New Episodes view is not good...

You can turn this off under settings and Comcast labs. I agree that it is terrible. 


Tek
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Most Valued Poster

Re: New Episodes view is not good...

Only thing I see in Comcast Labs is Cable Signal Strength...
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Problem Solver

Re: New Episodes view is not good...


@adammusic22 wrote:
Only thing I see in Comcast Labs is Cable Signal Strength...

If the setting is gone from Comcast labs then that means they rolled it out and there is no way to turn it off. 


Tek
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Frequent Visitor

Re: New Episodes view is not good...

I am disabled and sometimes my eyes and brain don't work so good. The old version I had no problems with at all. I could see it, I could navigate it, it was easy. This new one I can hardly see it, I can hardly navigate it, there's way too much going on, it's hard to see the descriptions because they're on the side, it is too difficult and too much button pushing to get to what you want to get to and I end up giving up, everything about it is terrible for me. Out of all the changes Comcast has made this is by far the worst one for me. To me they keep changing things they don't need to change. They keep adding new things without fixing the old things that need to be fixed. But this one is the worst, this one makes the episode guide pretty much unusable for me. The old one was as simple as just scrolling down and finding the episode you needed that's it. Why change it when it didn't need to be changed. For me if Comcast doesn't start listening to customers like myself I am going to have to start thinking about going elsewhere when my contract is up. Comcast has some accessibility options but when they change things like this that make it harder for the people who need it the way it was. They don't care.

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Frequent Visitor

Re: New Episodes view is not good...

Sadly, my guess is that the old format Episode Guide is gone. There is much not to like about the new format and I wonder who among the beta testers thought this was a good choice for general roll-out. Personally, I like the idea of the episode text description moving to the left, since the text appears a bit larger than the previous incarnation. OTOH, the whole concept of separating things out - like taking the "NEW" and "REPEAT" badges off the main description and making them separate categories - is truly a bad and confusing idea. As @Tcalg previously stated, taking things from one-click review to multiple clicks isn't great. But, I guess we'll need to get used to it.

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Regular Visitor

Re: New Episodes view is not good...

I came looking for information on this after first seeing the new episode listing last night.  The new format is TERRIBLE!  The tabs are needlessly complicated, moving the info to the left makes it much slower to navigate, and the gray on gray is much harder to read, particularly since the highlighted episode has the least text contrast.  This is a huge accessibility fail, apart from being more difficult to navigate and ugly to boot.  I have 20/20 vision, so I don't need larger text (and it doesn't help me), but lack of contrast is a huge problem.  

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Frequent Visitor

Re: New Episodes view is not good...

I'm wondering if any of the Comcast employees that post on here, like @ComcastJK, @ComcastMorgan , @ComcastTeds, or @ComcastJesse (or anyone else with Comcast Support) could chime in here. My wife now finds the new guide all but impossible to use in our bedroom, and guess who bears the brunt of that?

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Contributor

Re: New Episodes view is not good...

Can someone please post a screenshot of what you're talking about? The "new episode" preview with tabs?

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Most Valued Poster

Re: New Episodes view is not good...

This monstrosity
D1D035AD-3E4C-408F-82F6-06936618597E.jpeg
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Problem Solver

Re: New Episodes view is not good...

Terrible design. Added so many clicks. The old one was perfection. Return it!

Tek
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Contributor

Re: New Episodes view is not good...

It’s awful! And in the “Upcoming” column it doesn’t give you time or channel for any specific episode. Check out Dr Phil, 12 upcoming episodes on any given day and not a mention of channel or time. I don’t want to search for information! It should all be there at a glance like the old format!
I’m so tired of them messing around and ruining things that worked just fine instead of fixing stuff that doesn’t!
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Contributor

Re: New Episodes view is not good...

I agree with you completely!!!
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Frequent Visitor

Re: New Episodes view is not good...

There was a whole other thread about this same exact issue. But Comcast must have combine the 2 threads.

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Most Valued Poster

Re: New Episodes view is not good...

You linked to this same thread
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Contributor

Re: New Episodes view is not good...

I also hate the new episode change - Absolutely hate it. Please us an option to go back. Once again CC your not so awsome .......... 

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Contributor

Re: New Episodes view is not good...

Monstrosity indeed!!!
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Frequent Visitor

Re: New Episodes view is not good...


@adammusic22 wrote:
You linked to this same thread

They were two separate threads. They must have combined them. I am deleting my comment right now. But when I wrote it, it was 2 threads. 

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Frequent Visitor

Re: New Episodes view is not good...

All I know is if Comcast doesn't do anything about this, when our contract is up we probably won't be sticking with Xfinity. They keep fixing things that don't need to be fixed. Sometimes you gotta go with the old saying, if it isn't broke don't fix it. Some of their new changes are okay but others like this one are totally terrible. This new episode guide is useless to me. The old one was very simple and easy to use and see. But this new one you made it more complicated and harder to see. I'm not talking just size of the letters and words, I'm talking about just the way it is designed, it's harder to see everything, it is harder to find everything. I don't think Comcast is gonna do anything about it. They obviously must be targeting a certain audience, a certain group of people that like this for some reason. I just know I'm not part of that audience. To me the way it was before was perfect, it didn't need to be changed at all, I found what I needed to find, I could read what I needed to read, I could see what I need to see. It didn't need to be changed. They should at least give us the option of turning it back to the old one, like they did, they originally had the option to turn the new one off and change it back the old one. But they took that option away.

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Regular Visitor

Re: New Episodes view is not good...

I kept an open mind, but after spending a bit of time with this update, I have come to the conclusion that this is the opposite of progress.  All of the info spread across the three tabs used to be viewable in one single place.  Why did this change?  Now if I want to look for and record a future episode of a program, I have to take several additional steps compared to how it was in the simpler, more efficient, and intuitive process that existed previously.

 

Please undo this unnecessary and needlessly complicating update and revert back to the process that worked so well for so long.

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Contributor

Re: New Episodes view is not good...

Exactly!!! Added steps to something that was so easy and streamlined before makes absolutely no sense to me! Apparently it makes no sense to most of us!
I don’t understand why they never seem to have their customers’ best interests at heart! Especially given the high prices we pay!
I’ve got to find a better option since it’s now abundantly clear Comcast/Xfinity is never going to do right by me/us... I called, I tried, and I wasted 35 minutes for nothing...
😢😡😢
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Problem Solver

Re: New Episodes view is not good...

I am infuriated about this new guide. The old one was perfect. This new one is slow and ugly.

Not only that it is poorly designed. Please put the old guide back Comcast!

This new one does not even match the design of the rest of the X1 System. Why?

It appears it was designed in MS Paint.

Tek
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Contributor

Re: New Episodes view is not good...

This is a horrible design change. Clearly, this was done without even relying on quality functional req’s because - - Now must CONSTANTLY LOOK Right, Left, Right, Left, then more nav steps to change to upcoming etc.!!! - MANY DO NOT SHOW ORIG AIR DATE ANYMORE UNDER AVAILABLE!! - MANY DO DOES NOT SHOW AIR TIME ANYMORE ON UPCOMING!! - UPCOMING SORTED BY AIR DATE VS SEASON??? - No way to easily get to additional air times for episodes! - Navigation in between list & top menu IS YET AGAIN DIFFERENT THAN OTHER AREAS! - Readability is far worse! On right, most episode titles incomplete, gray on black, - JUST ONE MORE REASON TO DROP XFINITY TV! We pay many $ for this service, plenty of bugs go unsolved while stuff like this is forced in rather than improving functionality, ie sort by options, now it is more labor intensive. -
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Problem Solver

Re: New Episodes view is not good...

Why was my comment removed from this thread?

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Problem Solver

Re: New Episodes view is not good...

Not sure. What did it say?

Tek