I am disabled and sometimes my eyes and brain don't work so good. The old version I had no problems with at all. I could see it, I could navigate it, it was easy. This new one I can hardly see it, I can hardly navigate it, there's way too much going on, it's hard to see the descriptions because they're on the side, it is too difficult and too much button pushing to get to what you want to get to and I end up giving up, everything about it is terrible for me. Out of all the changes Comcast has made this is by far the worst one for me. To me they keep changing things they don't need to change. They keep adding new things without fixing the old things that need to be fixed. But this one is the worst, this one makes the episode guide pretty much unusable for me. The old one was as simple as just scrolling down and finding the episode you needed that's it. Why change it when it didn't need to be changed. For me if Comcast doesn't start listening to customers like myself I am going to have to start thinking about going elsewhere when my contract is up. Comcast has some accessibility options but when they change things like this that make it harder for the people who need it the way it was. They don't care.
Sadly, my guess is that the old format Episode Guide is gone. There is much not to like about the new format and I wonder who among the beta testers thought this was a good choice for general roll-out. Personally, I like the idea of the episode text description moving to the left, since the text appears a bit larger than the previous incarnation. OTOH, the whole concept of separating things out - like taking the "NEW" and "REPEAT" badges off the main description and making them separate categories - is truly a bad and confusing idea. As @Tcalg previously stated, taking things from one-click review to multiple clicks isn't great. But, I guess we'll need to get used to it.
I came looking for information on this after first seeing the new episode listing last night. The new format is TERRIBLE! The tabs are needlessly complicated, moving the info to the left makes it much slower to navigate, and the gray on gray is much harder to read, particularly since the highlighted episode has the least text contrast. This is a huge accessibility fail, apart from being more difficult to navigate and ugly to boot. I have 20/20 vision, so I don't need larger text (and it doesn't help me), but lack of contrast is a huge problem.
I'm wondering if any of the Comcast employees that post on here, like @ComcastJK, @ComcastMorgan , @ComcastTeds, or @ComcastJesse (or anyone else with Comcast Support) could chime in here. My wife now finds the new guide all but impossible to use in our bedroom, and guess who bears the brunt of that?
All I know is if Comcast doesn't do anything about this, when our contract is up we probably won't be sticking with Xfinity. They keep fixing things that don't need to be fixed. Sometimes you gotta go with the old saying, if it isn't broke don't fix it. Some of their new changes are okay but others like this one are totally terrible. This new episode guide is useless to me. The old one was very simple and easy to use and see. But this new one you made it more complicated and harder to see. I'm not talking just size of the letters and words, I'm talking about just the way it is designed, it's harder to see everything, it is harder to find everything. I don't think Comcast is gonna do anything about it. They obviously must be targeting a certain audience, a certain group of people that like this for some reason. I just know I'm not part of that audience. To me the way it was before was perfect, it didn't need to be changed at all, I found what I needed to find, I could read what I needed to read, I could see what I need to see. It didn't need to be changed. They should at least give us the option of turning it back to the old one, like they did, they originally had the option to turn the new one off and change it back the old one. But they took that option away.
I kept an open mind, but after spending a bit of time with this update, I have come to the conclusion that this is the opposite of progress. All of the info spread across the three tabs used to be viewable in one single place. Why did this change? Now if I want to look for and record a future episode of a program, I have to take several additional steps compared to how it was in the simpler, more efficient, and intuitive process that existed previously.
Please undo this unnecessary and needlessly complicating update and revert back to the process that worked so well for so long.