Netflix on Xfinity X1

[RickGr4]

Any other X1 boxes in the house that you can swap into that location?

[GRBU2]

I have the 2 smaller non-DVR boxes elsewhere. Not going to spend the time to do that as I don't have any other issues and I can just watch Netflix through Blu Ray. Just wanted to put this Netflix issue out there in case it hasn't been reported - from your original reply it sounds like Comcast is aware of it. Will wait for fix.

[RadTV]

While using the guide, I noticed that the "Record" option is shown for netflix content. What's the point of the "Record" option if the content is on netflix? It's considered to be ondemand content from netflix.

[Rustyben]

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@RadTV wrote:
While using the guide, I noticed that the "Record" option is shown for netflix content. What's the point of the "Record" option if the content is on netflix? It's considered to be ondemand content from netflix.

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I browsed through my guide's movie channels area and do not find any netflix 'listings'. screen shot available and/or procedure to duplicate issue?

[RadTV]

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@Rustyben wrote:

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@RadTV wrote:
While using the guide, I noticed that the "Record" option is shown for netflix content. What's the point of the "Record" option if the content is on netflix? It's considered to be ondemand content from netflix.

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I browsed through my guide's movie channels area and do not find any netflix 'listings'. screen shot available and/or procedure to duplicate issue?

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Guide might not be the right word. If you search for a netflix show, the series info page contains the "Record" option. Why?

[CCAndrew]

Can you give an example? It may mean that whatever you are searching for is also available to record.

[RadTV]

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@CCAndrew wrote:
Can you give an example? It may mean that whatever you are searching for is also available to record.

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I'm referring to the Integration of netflix content within x1 (Not the app). For example: If you search for "The Crown", the series info page displays "Record" as an option. The Record option would not be possible in this case because the netflix content is considered to be "OnDemand" content because it's not live tv so why the record option?

[CCAndrew]

I see what you mean, I'd assume that's a kink in the design. Good catch tho

[adammusic22]

Is it normal for netflix to take 3 minutes to load on X1? With Blast at "up to" 200mbps.

While accessing Netflix on my Vizio takes 20 seconds.

Will Netflix load times ever improve on X1 or is this it?

[RickGr4]

Adam that does not sound normal.

Not that it answers your question but my Roku Ultra and Roku 4 load Netflix in 2 maybe 3 seconds at most.

[Heinrichs16]

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@Rustyben wrote:

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@Heinrichs16 wrote:

I have a primary DVR set top box and two additional boxes, so 3 total boxes. I followed the screen prompts to receive my replacement boxes, and they arrived today.  A few questions:

1. I received only 2 boxes, and they are teeny tiny versions of my existing boxes. Was I sent the right thing?.. Why did Comcast send me 2 instead of 3???
2. my DVR is supposed to be cloud-based. Does this mean I can just replace the box and I won't lose any of my recordings?  I'm nervous / skeptical, I have a lot on there.

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hi, does your primary question involve netflix? Do you have X1 equipment already? Do you have the model numbers of the set top boxes you received? Note that the X1 system has a free feature called cloud DVR but the feature does not depend upon equipment in your home to function. 

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Yes my primary question involves Netflix because I wouldn't be replacing any boxes if I hadn't tried to access Netflix and then received this prompt from Comcast that they were going to send me new boxes.

Yes we have X1 boxes already.

The new set top boxes we received are model number CXD01ANI, the cardboard boxes they come in say XiD on them, as well as VID - X1SWAP.  The current DVR set top box I have is about five times the size of this one and has a digital clock on it. 

We use use and love Cloud DVR all the time, I watch a lot on my iPad. But our primary means of watching is on our primary set top box, and second most popular is the bedroom set top box which is not a DVR in itself.

[CCAndrew]

You were sent the right boxes. The dvr stays as is and you'll swap out your other 2 for the 2 that you were sent

[V-M]

Upon exchanging current x1 box for "netflix" able box, will i be charged anymore to my xfinity account?

[CCAndrew]

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@V-M wrote:

Upon exchanging current x1 box for "netflix" able box, will i be charged anymore to my xfinity account?

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Changing boxes is just an even swap.

[glentall]

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help!

[Rustyben]

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@glentall wrote:

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help!

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change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password. 

[glentall]

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@Rustyben wrote:

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@glentall wrote:

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help!

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change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password. 

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Hi Rustyben, thanks for the response.  

Unfortunately, the problem is that I do not remember the old password -- that is why I had to change my Netflix password on the Netflix website. I expected that I the X1 system would detect a mismatched password and that I would be prompted to enter the new password when trying to connect to Netflix through the Xfinity X1 system.  

I can try guessing what the old password was on the Netflix website, but it could be a long frustrating process (that could possibly fail).  

This seems like a feature to add to the Xfinity X1 system interface software.  Is there any way to have a technician clear out my Netflix authentication on our X1 system so I could access Netflix like it is the first time?  

Thanks again.

Glen

[Rustyben]

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@glentall wrote:

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@Rustyben wrote:

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@glentall wrote:

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help!

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change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password. 

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Hi Rustyben, thanks for the response.  

Unfortunately, the problem is that I do not remember the old password -- that is why I had to change my Netflix password on the Netflix website. I expected that I the X1 system would detect a mismatched password and that I would be prompted to enter the new password when trying to connect to Netflix through the Xfinity X1 system.  

I can try guessing what the old password was on the Netflix website, but it could be a long frustrating process (that could possibly fail).  

This seems like a feature to add to the Xfinity X1 system interface software.  Is there any way to have a technician clear out my Netflix authentication on our X1 system so I could access Netflix like it is the first time?  

Thanks again.

Glen

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 on the site https://www.netflix.com/YourAccount click on "sign out on all devices'. Does tthe X1 then present tthe login screen again?

[glentall]

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@Rustyben wrote:

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@glentall wrote:

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@Rustyben wrote:

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@glentall wrote:

I had to change my Netflix password on the Netfilx internet website.  Now, when I try to access Netflix on my TV via the X1 system, the Netflix splash screen comes up and the circular activity indicator starts spinning and never stops.  How do I get past this screen and get to the sign-in prompt so I can enter my new Netflix password?  No buttons on the remote get past the splash screen.  Do I need to have a technician reset my Netflix login information?  Does the system think I am still logged in to Netflix?  Please help!

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change back to 'old' password and go back into your X1's Netflix app. At first menu, press up >>  select the Gear icon >> select change password. 

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Hi Rustyben, thanks for the response.  

Unfortunately, the problem is that I do not remember the old password -- that is why I had to change my Netflix password on the Netflix website. I expected that I the X1 system would detect a mismatched password and that I would be prompted to enter the new password when trying to connect to Netflix through the Xfinity X1 system.  

I can try guessing what the old password was on the Netflix website, but it could be a long frustrating process (that could possibly fail).  

This seems like a feature to add to the Xfinity X1 system interface software.  Is there any way to have a technician clear out my Netflix authentication on our X1 system so I could access Netflix like it is the first time?  

Thanks again.

Glen

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 on the site https://www.netflix.com/YourAccount click on "sign out on all devices'. Does tthe X1 then present tthe login screen again?

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Hooray!  That did it!  I will need to remember that.  Thanks Rustyben for your help!

[RobertWy]

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@V-M wrote:

Upon exchanging current x1 box for "netflix" able box, will i be charged anymore to my xfinity account?

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I see my Netflix monthly charge on my X1 statement.  I no longer have to pay Netflix directly.  HTH

[egnlsn]

They shouldn't automatically assume that you want to make changes to your billing.

I guess that means that you'll have to keep an eye on your bank account from which your Netflix payment used to be debited. Make sure that you don't get double-dipped.

Since Comcast doesn't have any 4k boxes, if you have been paying Netflix for 4k will you still get charged for the 4k package or will you be downgraded to match Comcast's equipment?

[CCAndrew]

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@egnlsn wrote:

They shouldn't automatically assume that you want to make changes to your billing.

I guess that means that you'll have to keep an eye on your bank account from which your Netflix payment used to be debited. Make sure that you don't get double-dipped.

Since Comcast doesn't have any 4k boxes, if you have been paying Netflix for 4k will you still get charged for the 4k package or will you be downgraded to match Comcast's equipment?

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That would be based on the assumption that you aren't using any 3rd party devices with 4K capability. It's only on the Comcast bill if you signed up through Comcast. If you signed up through Netflix originally, however it was setup to paid remains the same.

[egnlsn]

Thanks for the clarification, ComcastAndrew.

[RobertWy]

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@egnlsn wrote:
Thanks for the clarification, ComcastAndrew.

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I am going to monitor where my Netflix billing was to be sure it doesn't get double-billed.  For at least one month after the first month.

[Jmackxiii]

Hiding Netflix really needs to be a thing. Now any time I search for a program on demand it yields so many options I cannot view because I choose to not subscribe to Netflix.

[romello1997]

will I be charge to swap out the old box for a new one?

[CCAndrew]

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@romello1997 wrote:

will I be charge to swap out the old box for a new one?

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No charge, it's a straight swap.

[DrPipo]

How do I reset the app? Won't log in

[geek46]

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@DrPipo wrote:
How do I reset the app? Won't log in

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See Message # 368 in this topic.

[HowAboutThisOne]

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@geek46 wrote:

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@DrPipo wrote:
How do I reset the app? Won't log in

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See Message # 368 in this topic.

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geek46, it's better to give someone a link to the message you are referencing instead of a message number. A user who has their messages sorted "Newest to Oldest" will see message 368 to be something different than someone who has it sorted "Oldest to Newest".

The message you are referencing is: http://forums.xfinity.com/t5/X1/Netflix-on-X1/m-p/2844491#M120625

[Danlge]

Were you able to resolve this? I have same problem with Xfinity and use the same solution - Roku.

[Joe_S]

I haven't waded through all 300+ messages, so someone else may have asked about this.

When I am watcing an episode of a series, when it reaches the end of a program  the screen comes up stating the next episode will begin in (15 second countdown). This usually cuts off the end credits of the episode I was watching, and I usually don't want to watch another at that time anyway. Is there a setting to NOT do that?

[CCAndrew]

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@Joe_S wrote:

I haven't waded through all 300+ messages, so someone else may have asked about this.

When I am watcing an episode of a series, when it reaches the end of a program  the screen comes up stating the next episode will begin in (15 second countdown). This usually cuts off the end credits of the episode I was watching, and I usually don't want to watch another at that time anyway. Is there a setting to NOT do that?

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No,that is a Netflix feature/setting

[gfbhwo]

I have only tried once to use Netflix from THe Comcast DVR, and it seemed to work OK but when I exited to go back to Comcast X1 I got sound but no picture. The only way I go it back was o power cycle the DVR. I did not try it on my other TV as the box is not compatible and I'd have to exchange it. Given the previous experience, I don't see any reason to bother. Netflix works perfectly well on the Xbox, the Blu-Ray Player and the Roku, but Comcast can't seem to get it right - must be their low prices LOL...

[X1Alex]

I can't agree more about having an option to filter out Netflix. I have opted to not use Netflix, yet about 90% of what I search for or try don't appropriately tell it me its netflix, or if the content is "duplicated" meaning its in both on demand, and Netflix, it doesn't give me the option in which I would prefer to watch it? Just because the option to watch the title is in Netflix. It shouldn't default to Netflix. 

This would appear to be a move to help your Data usage go up, because what I would normally get through Comcasts On Deman service, only defaults to Netflix now. And I don't have the choice which it uses, or defaults to. 

Extremely frustrating.. and very devious in my opinion. 

Not trying to be hostile here, I think its cool they are adding "Options", but for the LOVE make those options more user friendly, and offered in a way that allows the consumer to choose, or filter out what they don't want to use and or see. 

I can filter out Premium networks like HBO, Showtime, etc... why can't I filter out Netflix?

These kind of decisions makes me consider moving to Google Fiber more enticing due to the flexibability that services offers. 

[svemike]

Can't find the answer to my question.  If I have Xfinity X1 and xfinity internet and wifi, will Netflix work on both at the same time?   Also, will Net flix allow the same show on each TV connected to the X1 box, as the DVR will do now?

[CCAndrew]

Netflix on your X1 isn't using wifi.

Yes, you'll have access.

[egnlsn]

The answer to your first question, I believe is yes. You'll be able to watch something on your TV via the X1 box AND stream something on your computer at the same time. Netflix lets you setup different profiles for different members of your family, so you could keep things separated that way.

[ritchea]

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@Joe_S wrote:

I haven't waded through all 300+ messages, so someone else may have asked about this.

When I am watcing an episode of a series, when it reaches the end of a program  the screen comes up stating the next episode will begin in (15 second countdown). This usually cuts off the end credits of the episode I was watching, and I usually don't want to watch another at that time anyway. Is there a setting to NOT do that?

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Did you find the setting in your Netflix account? My profile>Playback settings.  Untick Auto-Play. That may solve the problem. 

[ritchea]

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@CCAndrew wrote:
Netflix on your X1 isn't using wifi.

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Wow,  so we can watch Netflix through X1 without affecting our internet limit!

[CCAndrew]

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@ritchea wrote:

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@CCAndrew wrote:
Netflix on your X1 isn't using wifi.

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Wow,  so we can watch Netflix through X1 without affecting our internet limit!

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That's not what was said. Netflix doesn't use wifi, but it does go against your monthly use. Two totally different things.

[ritchea]

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@CCAndrew wrote:

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@ritchea wrote:

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@CCAndrew wrote:
Netflix on your X1 isn't using wifi.

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Wow,  so we can watch Netflix through X1 without affecting our internet limit!

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That's not what was said. Netflix doesn't use wifi, but it does go against your monthly use. Two totally different things.

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I just wanted that cleared up.  So,  it uses your internet,  just not the "wifi" component. 

[egnlsn]

All NON-Xfinity apps (Netflix, Pandora, etc.) use your internet, thus count towards your cap.

[Bkamin1]

Having issues with sound output on shows that dont have 5.1 Audio. I have my set-top box on surround sound output but when i go to play a netflix show such as Its Always Sunny in Philadelphia it has no sound. The only way to get sound for that show that i have found is to go back to my set-top box settings and change it back to Stereo Output. Is there anyway to fix this??

[RickGr4]

I have been more negative than postive about X1/Comcast and Netflix. I have a Roku Ultra so I believe that puts me in a valid situation to make accurate comparisons.

Tonight I decided to log into Comcast/Netflix and I must admit I was impressed. I watched parts of Orange and Frankie. The picture was obviously 1080 but it looked really good. Clear image with little background noise. Color quality seemed very good. More importantly I noticed the audio was Dolby Digital Plus and it seemed really solid with no drop outs.

Small steps but I hope this trend continues...

[cmckee63]

I've made 4 phone calls to Comcast, and reading your comment on the most recent and they are still not able to do anything about mine, which is also giving the Xfinity Internet window and the Internet option is not listed under my services.  Frustrating!!!!

[Rustyben]

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@cmckee63 wrote:

I've made 4 phone calls to Comcast, and reading your comment on the most recent and they are still not able to do anything about mine, which is also giving the Xfinity Internet window and the Internet option is not listed under my services.  Frustrating!!!!

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Hi, another customer here. Had same problem a few times.

Call 800-Comcast and select billing. Ask billing representative to verify that your internet service is assigned to an outlet on your account. The representative may have to do a 'deep background refresh' on your account that can take up to an hour to complete. You can verify that the modem/internet service does appear on your account when billing fixes the issue.

[CAFlyer]

I also changed my password and now Netflix won't work.  I tried signing out of all devices and going back to the old password and it still won't work.

[Rustyben]

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@CAFlyer wrote:

I also changed my password and now Netflix won't work.  I tried signing out of all devices and going back to the old password and it still won't work.

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from previous post in this thread.... on the site https://www.netflix.com/YourAccount click on "sign out on all devices'. Does the X1 then present the login screen again?

If you can't login on that site then on that site select "forgot your email or password?" link to set up a new password.