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Neither remotes work with comcast

New Poster

Neither remotes work with comcast

So I’m trying to setup my additional X1 box with the XR15 remote to a Samsung smart tv. Once I get to the select your language screen, the Samsung smart remote will not allow me to click anything to proceed. And I can’t seem to get the Xfinity remote to work either. I’ve tried resetting the remote and all kinds of things and can’t figure it out. Someone please help me out!
Regular Contributor

Re: Neither remotes work with comcast

After you pair the remote to the xfinity box following the instructions here it should show on screen instructions for pairing with the connected TV for power/volume control.

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 

Diamond Problem Solver

Re: Neither remotes work with comcast

Don’t use your Samsung remote. Try resetting the box and just use the XR15

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New Poster

Re: Neither remotes work with comcast

I can’t get the Xfinity remote to even work or pair. Never had this problem with any of my other tvs
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New Poster

Re: Neither remotes work with comcast

Thanks but this isn’t working for me. I can’t even get the codes to pop up on the tv to input anything. The remotes have new batteries too. It’s beyond frustrating.
Silver Problem Solver

Re: Neither remotes work with comcast


@Sheenz28 wrote:
Thanks but this isn’t working for me. I can’t even get the codes to pop up on the tv to input anything. The remotes have new batteries too. It’s beyond frustrating.

See if this helps:

https://www.xfinity.com/support/remotes


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Neither remotes work with comcast

Thanks all, turns out they gave me a defected box and I now have a tech coming tomorrow to replace and set it up for me.