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NBC channel picture is jittery

Lumalux
New Poster

NBC channel picture is jittery

We've had Xfininty for about three weeks. The local NBC channel is now jittery - I noticed that the image is not smooth, movements are jerky. This was confirmed last night when the channel was scrolling a weather advisory at at the bottom of the screen and it jerked and skipped rather than scrolling smoothly. I cannot determine if other channels are doing this. This is frustrating.

Rustyben
Expert

Re: NBC channel picture is jittery


@Lumalux wrote:

We've had Xfininty for about three weeks. The local NBC channel is now jittery - I noticed that the image is not smooth, movements are jerky. This was confirmed last night when the channel was scrolling a weather advisory at at the bottom of the screen and it jerked and skipped rather than scrolling smoothly. I cannot determine if other channels are doing this. This is frustrating.


have ability to view on antenna for testing? what about same channel at same time on a smart phone/tablet?



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Lumalux
New Poster

Re: NBC channel picture is jittery

I need to check performance on the other TV/box in the house to see if the problem exists there.