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Multiple 4K DVRs in one house

Regular Visitor

Multiple 4K DVRs in one house

I have received conflicting reports from several Comcast employees.

 

Is it technically possible to have 2 4K DVRs in one household, while using my own modem.  I understand that you need a Comcast modem in order to utilize a second, wireless 4K receiver, but what I would like to know is whether it is technically possible to have 2 4K DVRs.  Thanks.

Diamond Problem Solver

Re: Multiple 4K DVRs in one house

Yes, you can have as many dvrs as you want to pay for.

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Regular Visitor

Re: Multiple 4K DVRs in one house

They have been adamant that it isn’t possible. I was told that even the regional technical team has confirmed that only 1 4K DVR can used in a home. My only option for multiple 4K boxes is to use the rented modem and add a wireless box.
Expert

Re: Multiple 4K DVRs in one house


@jmodawg wrote:
They have been adamant that it isn’t possible. I was told that even the regional technical team has confirmed that only 1 4K DVR can used in a home. My only option for multiple 4K boxes is to use the rented modem and add a wireless box.

just take in one of the non 4k devices and turn it in and ask the store agent for a 4k DVR for your TV. if they have a problem ask for a supervisor or ask the store manager for assistance.



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Diamond Problem Solver

Re: Multiple 4K DVRs in one house

I’ll escalate it to a colleague, we’ll get you what you need

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Official Employee

Re: Multiple 4K DVRs in one house

Hello @jmodawg, thanks for reaching out to our Forums! I'm sorry to hear about the troubles and miscommunication you have experienced thus far around our 4k DVR's. I would be more than happy to assist you with getting another 4K DVR. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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Regular Visitor

Re: Multiple 4K DVRs in one house

@ComcastAmira I sent you a PM.  Thanks.

Official Employee

Re: Multiple 4K DVRs in one house

@jmodawg, awesome and I have responded to in our private message. I look forward to your reply, thanks! 


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Official Employee

Re: Multiple 4K DVRs in one house

@jmodawg, I never heard back from you in our private message or on here, so I will be locking this thread. Please send me another PM if you still need assistance with getting another 4K DVR. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


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