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Missing Saved Favorites

Contributor

Missing Saved Favorites

Over the weekend, I could bring up all of the Movies and TV shows that I had favorited with ease by pressing the Xfinity button, selecting "Saved" and then selecting "Favorites."

 

When I visit the Favorites page, SEVERAL HUNDRED saved favorites are now missing, including some that I saved over this weekend. Yet, some others that I saved over the weekend are there. The page is currently only showing 110 Movies and 39 TV shows as favorited.

 

I use this page to help me decide what I want to watch next and when. Now, I can't see the selections I made last to even know which movies and television shows I wanted to see, especially before some of them expire.

 

The not so funny part is that if I bring up something using the Voice menu (for example, I might say "Gentleman Jack" or "Barry"), the Info screen shows that they are favorites even though they no longer appear on the Saved Favorites screen. 

I'm so tired of Comcast's services not working right. It's bad enough that I have to put up with the cut off sides on the screen for now until I feel well enough to deal with that problem further. Could Comcast please stop doing whatever it's doing that keeps messing up things? Please? And maybe, I don't know, fix this new problem?

New Poster

Re: Missing Saved Favorites

I’m experiencing the same and I noticed that the top left now displays x2-favorites-root. Seems related but no idea what that means. Restarting the cable box didn’t work. 

Contributor

Re: Missing Saved Favorites

I've restarted the cable box several times and it didn't work.

 

I have confirmed a second way that at least all of my TV show favorites are still on my account: I checked the account using the Xfinity app on my phone and they show up as Saved Favorites. Still only 39 with the STB.

New Poster

Re: Missing Saved Favorites


@crich66 wrote:

I’m experiencing the same and I noticed that the top left now displays x2-favorites-root. Seems related but no idea what that means. Restarting the cable box didn’t work. 


Same here.  Started once the menu changed over to the "x2-favorites."   Some of my favorites disappeared, and some once added do NOT appear.  Those that eventually do aren't added right away so I have to check back to see what did or did not appear at a later time.  Definitely a "glitch" in their upgrade so it would be nice to get an update about when it will be fixed.