I appreciate all your responses. I didn’t think it was my modem and router but wanted to eliminate everything before Comcast comes this afternoon. I live in California. It’s interesting that they don’t acknowledge the problem. I’ve been a Comcast customer for 10 years and haven’t experienced a problem like this. I did not appreciate “advanced” technical support telling me I don’t understand how their system works and being condescending because I am a woman.
As was mentioned in a previous post we need more people calling to express this concern.
The Comcast repairman just left. Nice guy but as someone mentioned he was not able to help. He said he had not heard of the problem but that he will post it on the “national” technical problem board.
For those who who appreciate this feature please report the problem so they will give this proper attention. Thanks!
This fix is currently in testing . and we are sorry for the inconvenience. This is a national issue and has nothing to do if you rent or own your modem. We hope to have this resolved as quickly as possible.
We're now having the same issue. We've not noticed it before today. We went to watch a show that we DVR daily and the 12/6/19 airing was not there. We went to ondemand and found it but it shows we watching it which is impossible because we were in another state!
what is taking so long? if comcast has known and trying to fix on 12/4, it should be fixed by now. Seems like this should be a simple fix.
This is now switching shows marked 'unwatched' to 'watched' not only upon the X1's daily update but every few hours as well.
How is this possibly taking so long to fix?
Can you please share where Comcast is on this problem and when we can expect a fix...tomorrow, next week?
123Mike, I think you are correct. Fortunately, I am no longer tied to a contract. When Comcast came to my home they acted like they cared, gave me phone numbers to call them to check the status of the problem. I even have an email for one of them. I have sent texts and emails and they won’t respond to those either. I’m glad we have choices. I plan to make my choice next week.
It’s understandable that it is a national issue, but come on how long does it take to fix. how about prioritizing this issue and fixing it. Go back to September and reset the program. Not rocket science!!! How about crediting everyone’s account for the inconvenience
It might be by market rather than natiion-wide; I am in the Central (Houston) market and I haven't had the issue (yet).
Have also been told this is a nationwide issue when we spoke to someone in advanced tech (or whatever) this weekend.
This problem is not by-market. It is national. It is happening to some, but not all, in Houston. And in (fill in your city here). Confirmed by user posts and an official Comcast Employee on this thread and via telephone. Hopefully they figure out which X1 hardware/software combination is affected soon, and deploy a patch.
100% listen to @123mike and call. Because while this is a national issue...only 39 people have called in and have open tickets for it.
You're not getting national priority on a problem 39 people have taken the time to complain about.
i have created a ticket with Comcast headquarters as you suggested. She had never heard of the problem just like everyone else whom I’ve spoken with at Comcast. As I mentioned earlier, unless I hear back by the end of the week when I can expect a fix, I will be parting ways with Comcast. It’s a little ridiculous the lack of support customers have received not to mention the lackluster “advanced technical support team” who did nothing to try to help me. Their job was to convince me I was wrong and that I didn’t understand how the equipment worked. I realize that not everyone uses or needs this feature but some of us need it because we all don’t watch the same show at the same time. It’s courteous in our family if we do go ahead and watch a show that we change it back to unwatched so the other family members who aren’t home often can keep up.
I recommend others also call Comcast HQ and create a ticket if this feature is important to you and your families.
To Whom Ever Fixed The Problem,
I hope I never have to resort to making countless phone calls to Comcast or posting on this forum ever again. Thank you and Merry Christmas!
A Happy Family and one Exhausted Mother
PS. Can you give the man in “advanced technical support” more training? I’ll give him the benefit of the doubt that he treats both men and women equally but he has no clue how to use your television services. No matter how many times he tells Comcast customers he is “advanced technical support” will never change his ignorance.