Community Forum

Local Channels Go Out and Come Back Every Few Minutes

Highlighted
New Poster

Local Channels Go Out and Come Back Every Few Minutes

On my X1 box only, my local channels will go out and come back every few minutes. The screen goes completely black with no sound. This doesn't happen on national cable channels, and it doesn't happen on my other boxes. Any suggestions?

Highlighted
Expert

Re: Local Channels Go Out and Come Back Every Few Minutes


@Gcshep wrote:

On my X1 box only, my local channels will go out and come back every few minutes. The screen goes completely black with no sound. This doesn't happen on national cable channels, and it doesn't happen on my other boxes. Any suggestions?


cable linear (numbered) channels are carried to your home on different RF channels. you appear to have interference in some or several of those RF channels. check your cable connections and if all are tight you can call 800-comcast and request a home tech visit.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!