Community Forum

Kid Zone disabled my remote

New Poster

Kid Zone disabled my remote

X1 Kid Zone option disabled my remote control.  How do I get my set and controller back to a regular cable/tv listing setting?

 

Silver Problem Solver

Re: Kid Zone disabled my remote

Google is your friend.

 

http://customer.xfinity.com/help-and-support/cable-tv/kids-zone


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Kid Zone disabled my remote

@RobertWy:  1. Google is only your friend if you know the correct key words.  2. Your link is for using Kids Zone, not exiting.

 

This is the correct link to exit Kids Zone:  https://customer.xfinity.com/help-and-support/cable-tv/x1-exiting-kids-zone

Regular Visitor

Re: Kid Zone disabled my remote

and your snarky reply doesn't help when the remote is disabled in kids zone. You cannor access the remote to exit in the described manner in your link. what worked for me was to press last , then highlight the exit in the upper left corner.

Official Employee

Re: Kid Zone disabled my remote

Hello all, the "Kid Zone" once entered only allows you to search within the for kids menu. The only way to exit out would be to go to the top left hand corner of the page and there you will see "Exit" you should be able to click on that option to go back to regular TV.