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ILive Soundbar help

New Poster

ILive Soundbar help

I have an Ilive sound bar ITB396B that i want to be able to control the volume with my xfinity remote XR11. we have a element fire tv. I can get sound thru the soundbar but i cant get the xfinity remote to control the volume. I tried the 2 codes comcast showed but they didnt work.  

Silver Problem Solver

Re: ILive Soundbar help


@cnvingltlbtch wrote:

I have an Ilive sound bar ITB396B that i want to be able to control the volume with my xfinity remote XR11. we have a element fire tv. I can get sound thru the soundbar but i cant get the xfinity remote to control the volume. I tried the 2 codes comcast showed but they didnt work.

 

  


Try this:

https://www.xfinity.com/support/remotes

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Official Employee

Re: ILive Soundbar help

Hello @cnvingltlbtch, thanks for visiting our Forums! I hope the link @RobertWy provided was helpful. Please let us know if that worked on your end or not. Thank you!


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New Poster

Re: ILive Soundbar help

The link provided is where I got the 2 codes to try that didn't work. Still searching for another solution
Official Employee

Re: ILive Soundbar help

Ok, thanks for trying! Just to confirm, were the two codes 33175 & 31957?


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New Poster

Re: ILive Soundbar help

I have also tried using the two codes provided with no luck. What are my next steps since the codes don't work?
Official Employee

Re: ILive Soundbar help

SLM5, have you tried unpairing from the TV, pairing to the soundbar, and then attempting to pair back to the TV? 


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Official Employee

Re: ILive Soundbar help

@SLM5
Unfortunately not all sound bars are compatible, have you tried to manually find a code.? If so and it still doesn’t work, that particular brand/model just isn’t compatible.

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