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I am stuck in Welcome to the X1 Platform, can hear the T.V. can't watch it.

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I am stuck in Welcome to the X1 Platform, can hear the T.V. can't watch it.

Seen many people ask this question with no answer. I can hear my T.V., but it just stays on  WELCOME TO THE X1 PLATFORM Connecting to your entertainment experience. How does this get fixed? 

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Re: I am stuck in Welcome to the X1 Platform, can hear the T.V. can't watch it.