Community Forum

How to get a REPLACEMENT cable box

Fraaqman
New Poster

How to get a REPLACEMENT cable box

My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one? 

jav6joev
Bronze Problem Solver

Re: How to get a REPLACEMENT cable box


@Fraaqman wrote:

My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one? 


When I needed to change out my cable box, I took it to a local Xfinity/Comcast store.  It was swapped out with an upgraded one with no issue and no charge.

Joe V
(not a Comcast employee, just another paying customer)
Fraaqman
New Poster

Re: How to get a REPLACEMENT cable box

Thanks for the reply!