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How to favorite a "1000+" channel in the Guide

Frequent Visitor

How to favorite a "1000+" channel in the Guide

I'm trying to set up my favorite channels on the X1 platform.   After an hour of trial and error, I think I figured out HOW it is working, but...

 

I want to have the 1000+ block of channels showing in my Favorites list in the Guide.  However, it appears that the system only favorites the lower channels.  If I favorite Channel 1002, channel 802 appears in the guide.  If I favorite Channel 1025, channel 22 is in the guide.

 

What do I need to do to show only the 1000 and higher channels in the Guide Favorites?

 

As for why, the 1000+ block is much better organized and easier to navigate.

Expert

Re: How to favorite a "1000+" channel in the Guide


@Ceolona wrote:

I'm trying to set up my favorite channels on the X1 platform.   After an hour of trial and error, I think I figured out HOW it is working, but...

 

I want to have the 1000+ block of channels showing in my Favorites list in the Guide.  However, it appears that the system only favorites the lower channels.  If I favorite Channel 1002, channel 802 appears in the guide.  If I favorite Channel 1025, channel 22 is in the guide.

 

What do I need to do to show only the 1000 and higher channels in the Guide Favorites?

 

As for why, the 1000+ block is much better organized and easier to navigate.


on the mobile devices when you click either channel's favorite 'star' both show up in favorites. on X1 set top boxes Comcast has decided to hide the 4 digit 'duplicates' 



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Expert

Re: How to favorite a "1000+" channel in the Guide

1000+ listing is only for grouping channels in a way some might prefer.

 

A channel selected here identical broadcast of the regular 800 series HD channel. It matters little that the channel played on favorites is the actual lower numbered channel.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: How to favorite a "1000+" channel in the Guide

Forgive me but I don't understand one word of your post???  Im trying to add favorites........ just simple as that.  All I am looking for is the directions................ what I found on Google does not work on my remote.

Regular Contributor

Re: How to favorite a "1000+" channel in the Guide

You are doing it right, but channel 1002 is just another name for channel 802 and when you pick it, the real name is added to the favorites instead of the alternative name you picked.

Diamond Problem Solver

Re: How to favorite a "1000+" channel in the Guide

@mizdaisy
What remote do you have?
Does this link help?
https://www.xfinity.com/support/articles/x1-guide-add-a-channel-to-favorites

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Regular Contributor

Re: How to favorite a "1000+" channel in the Guide


@MNtundraRET wrote:

1000+ listing is only for grouping channels in a way some might prefer.

 

A channel selected here identical broadcast of the regular 800 series HD channel. It matters little that the channel played on favorites is the actual lower numbered channel.


It matters a lot to those who want their guide organized in a more logical way by using only the channels over 1000 in their favorite channels guide. Instead those with the misfortune of using an X1 box have to deal with a hodgepodge mess of a guide right now.

Regular Contributor

Re: How to favorite a "1000+" channel in the Guide


@Rustyben wrote:

@Ceolona wrote:

I'm trying to set up my favorite channels on the X1 platform.   After an hour of trial and error, I think I figured out HOW it is working, but...

 

I want to have the 1000+ block of channels showing in my Favorites list in the Guide.  However, it appears that the system only favorites the lower channels.  If I favorite Channel 1002, channel 802 appears in the guide.  If I favorite Channel 1025, channel 22 is in the guide.

 

What do I need to do to show only the 1000 and higher channels in the Guide Favorites?

 

As for why, the 1000+ block is much better organized and easier to navigate.


on the mobile devices when you click either channel's favorite 'star' both show up in favorites. on X1 set top boxes Comcast has decided to hide the 4 digit 'duplicates' 


It is a mess either way. You either have duplicates of favorites in the guide or a guide with less duplicates but still not organized the way the end user would like. Still have never recieved an answer to why Comcast can't create a proper favorites list and implement it seemlessly into their guide. 

Regular Contributor

Re: How to favorite a "1000+" channel in the Guide


@joenhre08 wrote:

@Rustyben wrote:

@Ceolona wrote:

I'm trying to set up my favorite channels on the X1 platform.   After an hour of trial and error, I think I figured out HOW it is working, but...

 

I want to have the 1000+ block of channels showing in my Favorites list in the Guide.  However, it appears that the system only favorites the lower channels.  If I favorite Channel 1002, channel 802 appears in the guide.  If I favorite Channel 1025, channel 22 is in the guide.

 

What do I need to do to show only the 1000 and higher channels in the Guide Favorites?

 

As for why, the 1000+ block is much better organized and easier to navigate.


on the mobile devices when you click either channel's favorite 'star' both show up in favorites. on X1 set top boxes Comcast has decided to hide the 4 digit 'duplicates' 


It is a mess either way. You either have duplicates of favorites in the guide or a guide with less duplicates but still not organized the way the end user would like. Still have never recieved an answer to why Comcast can't create a proper favorites list and implement it seemlessly into their guide. 


 

Does anyone from Comcast want to chime in?  It's been like this for a while.

Silver Problem Solver

Re: How to favorite a "1000+" channel in the Guide


@jth182 wrote:

@joenhre08 wrote:

@Rustyben wrote:

@Ceolona wrote:

I'm trying to set up my favorite channels on the X1 platform.   After an hour of trial and error, I think I figured out HOW it is working, but...

 

I want to have the 1000+ block of channels showing in my Favorites list in the Guide.  However, it appears that the system only favorites the lower channels.  If I favorite Channel 1002, channel 802 appears in the guide.  If I favorite Channel 1025, channel 22 is in the guide.

 

What do I need to do to show only the 1000 and higher channels in the Guide Favorites?

 

As for why, the 1000+ block is much better organized and easier to navigate.


on the mobile devices when you click either channel's favorite 'star' both show up in favorites. on X1 set top boxes Comcast has decided to hide the 4 digit 'duplicates' 


It is a mess either way. You either have duplicates of favorites in the guide or a guide with less duplicates but still not organized the way the end user would like. Still have never recieved an answer to why Comcast can't create a proper favorites list and implement it seemlessly into their guide. 


 

Does anyone from Comcast want to chime in?  It's been like this for a while.


Hmm.  I just checked my Stream and the 1000+ channels are marked as favorites because I marked the lower 1000 channels as marked.  

Do you not want the lower 1000 channels marked as Favorites?


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Valued Contributor

Re: How to favorite a "1000+" channel in the Guide

This has been an ongoing issue for comcast in the 4 + years that I have been a customer and they do not seem to have any intention to fix the issue.  The fix is a simple one if they used the channel number to identify the favorite instead of the network name it would not select all the other channels. Which I was told long ago is the reason is why nothing >1000 will show in the favorites as it was causing customers to complain.  Well we are all continuing to complain about an issue that could be easily fixed if they wanted to do it.   Don't hold your breath for this to change and I will continue to count the years until it is fixed.