Xfinity plant
Xfinity globe
Community Forum

How do I change my remote from XR 15 to XR 11

New Poster

How do I change my remote from XR 15 to XR 11

I swapped one of my X1 boxes. The new box came with an XR 15 remote which I paired with the box. I don't like it and want to change back to an XR 11 remote which came with the original X1 box. How do I accomplish this?

Official Employee

Re: How do I change my remote from XR 15 to XR 11

On the XR11 and hold setup, LED goes from red to green and press 987. Then press and hold setup and press the Xfinity button and press the 3 digit number that pops up
Valued Contributor

Re: How do I change my remote from XR 15 to XR 11

I can't say that I blame you I prefer the feel of the XR-11s over the 15s myself.   I would think they would be able to mail you one direct or if you have an Xfinity store near by they might be able to track one down for you.