Since we have different brand TVs and the same problem, I would guess it to be an X1 problem. How new is your tv, is it a smart tv? Have you tried watching through the tv itself?
>> Since we have different brand TVs and the same problem, I would guess it to be an X1 problem. How new is your tv, is it a smart tv? Have you tried watching through the tv itself?
The TV is a couple of years old. Yes, it’s a smart TV (Android). The built in apps work fine, they have no issue with 4K or HDR, it’s only when we use the apps within the X1 that we have the 4K and HDR issue (specifically the Prime Video app, in my case).
The crazy thing is that the issue only started a few days ago. Prior to that everything was working fine. I tried calling Comcast but their interactive voice system hung up on me EVERY time I called, after about 4 or 5 minutes of taking me through a bunch of prompts. I gave up after four tries and came here, hoping someone from Comcast would be able to assist with this.
Let's see what we can do regarding your TV services. We want to help. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Hi, eanie. Appreciate you posting here in the community. We will definitely see what we can do to help. We may need to open a request for this. I saw your PM, I will respond shortly. Thanks!