Community Forum

Fuzzy picture in and out

Highlighted
New Poster

Fuzzy picture in and out

We just had a professional installation on Saturday. Now, every time we turn the TV on, the picture is either fuzzy with static, or clear but the picture and sound goes in and out. It can be solved by unplugging the cable box and plugging it back in. However, that's excessive for every time I turn the TV on. Suggestions?
Highlighted
New Poster

Re: Fuzzy picture in and out

We installed a xfinity on an older non-smart LG LED TV and has all sorts of similar issues.    We purchased a new Sony smart TV and it fixed our problems.     Other than that, call the helpline and have them run a system test.   They can measure the signal strength getting to your remote box.

Highlighted
New Poster

Re: Fuzzy picture in and out

Sorry, you didn't say remote system but the same thing applies.    They need to check the signal level at the TV where you are having the trouble.

Highlighted
Diamond Problem Solver

Re: Fuzzy picture in and out

8 month old dead thread closed

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!