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Font too small on the X1 Guide Channel

New Poster

Font too small on the X1 Guide Channel

I was provided with a ticket number for a service concern that really needs to be handled. The font on the guide page is way to small. X1 tech dept. says they have no way of changing. This is quite frustrating, and the problem needs  to be corrected.

Official Employee

Re: Font too small on the X1 Guide Channel

If you can go to the tools menu under preferences change the guide from current to preview (hopefully that was all you had issue with)
New Poster

Re: Font too small on the X1 Guide Channel

"Guide" is not an option in my Tools/Preferences Menu.  Any other ideas?  Any help will be greatly appreciated!

Official Employee

Re: Font too small on the X1 Guide Channel

‎06-22-2014 11:54 AM

"Guide" is not an option in my Tools/Preferences Menu. Any other ideas? Any help will be greatly appreciated!

________________________

The original post was back when there was 2 types of guides, now there's only 1. As of now, you can't change font size.
New Poster

Re: Font too small on the X1 Guide Channel

Thank you for your prompt reply.  I'm not happy with it, but I appreciate your response.

Official Employee

Re: Font too small on the X1 Guide Channel

No worries, keep an eye out for updates. The last few months the upcoming monthly updates/ changes have been announced here
Gold Problem Solver

Re: Font too small on the X1 Guide Channel

The font is more than big enough in my opinion. I like it how it is now. If anything the font is not BOLD enough.

 

Funny but half the people who chime in on this issue think the font is too big.

 


Dmcj wrote:

I was provided with a ticket number for a service concern that really needs to be handled. The font on the guide page is way to small. X1 tech dept. says they have no way of changing. This is quite frustrating, and the problem needs  to be corrected.


 

New Poster

Too small guide letters and black background on guide.

i have the X! system.  The letters on my tv sets for the guide are too small to read.  The black background on the guide should be able to be changed.  When will this be fixed?  Is someone working on it?  Who is working on it?  Why is it taking so long to be fixed?

Tags (1)
Gold Problem Solver

Re: Too small guide letters and black background on guide.

Welcome to the forum,

Your concerns are one of the most widely discussed topics in this forum and there is absolutely no reason to start another thread. PLEASE do some reading within this forum...

I can read all of the text on a 40" TV viewed from 12-14 feet away without my glasses. I have said this many times in this forum before and I still have not heard anything that changes my opinion. Anyone that thinks the X1 guide font is too small is:

 

1. Is watching too small of TV from too far away.
2. Is watching an older TV that the picture has faded over time.
3. Has the picture settings on the TV set dreadfully wrong.

FYI, many of us including me think it is perfectly fine as it is now...

This is getting really old. Lets move on...


mrm555mrm wrote:

i have the X! system.  The letters on my tv sets for the guide are too small to read.  The black background on the guide should be able to be changed.  When will this be fixed?  Is someone working on it?  Who is working on it?  Why is it taking so long to be fixed?





Diamond Problem Solver
Moved:

Re: Too small guide letters and black background on guide.

New Poster

Re: Too small guide letters and black background on guide.

Hi, I had the X1 installed last Friday and I too am having trouble with the guide letters being to small and with the black background.  Maybe it's the really bright white letters against the black background.  I can adjust the lighting on the cable box but not the guide.  Hoping this will be fixed soon.  Thinking I may have made a mistake switching to X1.  Thank you and take care. 

Problem Solver

Re: Too small guide letters and black background on guide.

Don't remember what I posted here, but I guess EG doesn't approve!

Silver Problem Solver

Re: Too small guide letters and black background on guide.

I wish someone would post a picture or video of what they are seeing.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Silver Problem Solver

Re: Too small guide letters and black background on guide.

Here is a picture of what my Guide looks like on all four of my flat-screen TV's.  (We have two children over the age of 21 living with us.)

 

http://corporate.comcast.com/images/x1-trending-guide-inline.jpg

 

There is one exception; our white letters are whiter/thicker than this picture.  A 2-minute google search didn't fnd one lthat really looks like ours.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Contributor

Re: Too small guide letters and black background on guide.

message deleted
Gold Problem Solver

Re: Too small guide letters and black background on guide.


Jellymore wrote:

 


mrm555mrm wrote:

i have the X! system.  The letters on my tv sets for the guide are too small to read.  The black background on the guide should be able to be changed.  When will this be fixed?  Is someone working on it?  Who is working on it?  Why is it taking so long to be fixed?


mrm555mrm, take any response from Rick with a "grain of salt". That choice is up to the individual but I am a 37 year veteran of the AV field. I am a CEDIA trained and certified home theater system designer and project supervisor. I am highly respected in my field. I might just know a thing or two about this.  Apparently everything works perfectly for him. Yes it does and I am quite happy about that. He's also appointed himself the keeper somebody's gotta do it... LOL of these forums and is quick to scold anyone who dares to offer a critique of the X1 platform if it has been previously posted. If I "scold" anyone it is because they complained before they researched the topic or actually took the time to learn the product. I am not fond of the "complain first, learn second" philosophy. 90% of the questions or concerns posted in this forum can be solved by a 30 second Google search.  Be assured there are those of us who have real issues with the X1 platform, Nobody has offer more help in this forum then I have. The "numbers" speak for themselves. That being said, there are many other helpful people in this forum who I have the utmost respect for and they know who they are.  who don't read every post and who actually believe the more an issue is reported, whether in a previous thread or a new one, some action may be taken by Comcast. Now that may be a naive view based on the number of issues that have not been fixed, addressed or at least acknowledged by Comcast, but we can hope that someone there is listening. Roughly two months ago, I exchanged emails with a Comcast employee who hinted people that NEEDED to pay attention to this forum might not be... I was a bit disappointed.

I stand everything I have said about guide font size and legibility. I think it is wonderful in it's current form. But I have always said I support the ability to adjust guide size which the original X1 guide offered (but very few people used). If Comcast restored the ability to adjust guide font size, I would be all for it. I would set it smaller on at least one of my TVs.
  


 

New Poster

Re: Font too small on the X1 Guide Channel

Just got Comcast X1, and font on guide is so small I can't read it from normal seat.  No options from Comcast - this may be a dealbreaker and it's back to sat provider.  Comcast says they have never heard this complaint from anyone else!  It would help somewhat if you could brighten the text, as it just fades off to blackness... 

Silver Problem Solver

Re: Font too small on the X1 Guide Channel

Mine looks like ths:

 

http://corporate.comcast.com/images/x1-trending-guide-inline.jpg

 

I googled on comcast x1 guide.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Gold Problem Solver

Re: Font too small on the X1 Guide Channel

Mine looks like that as well. I have my "Background Darkness Level" set to 1.

Earlier the morning I was watching "CBS This Morning". They scroll a "news ticker" across the bottom of the screen. It occurred to me that they use white letters on a black background. I decided to take my observation one step further. I measured the smallest capital letters I could find in the current X1 guide. They are 9/16" high. Then I measured the letters used on the news ticker on CBS This Morning. Whadya know... they are 9/16" high.

Hmmmm


RobertWy wrote:

Mine looks like ths:

 

http://corporate.comcast.com/images/x1-trending-guide-inline.jpg

 

I googled on comcast x1 guide.


 

Problem Solver

Re: Font too small on the X1 Guide Channel

I guess cbs needs to make their font larger as well! lol!

Problem Solver

Re: Too small guide letters and black background on guide.

At this point we can only change the font size of Closed Captioning

 

Xfinity > Settings > Device Settings > Closed Captions > Font Size

 

If you would like, you can adjust the transparency on the guide.

 

Xfinity > Settings > Preferences > General > Background Darkness Level

 

 




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Gold Problem Solver

Re: Too small guide letters and black background on guide.

Brandon,

The guide font size issue has been one of the hottest topics in this forum. Opinions vary from sea to shining sea. If you haven't read up on it you might want to. Many eyes and ears are clinging on what you might say here...


ComcastBrandon wrote:

At this point we can only change the font size of Closed Captioning

 

Xfinity > Settings > Device Settings > Closed Captions > Font Size

 

If you would like, you can adjust the transparency on the guide.

 

Xfinity > Settings > Preferences > General > Background Darkness Level

 

 





Problem Solver

Re: Font too small on the X1 Guide Channel

Unfortunately right now we do not have access to adjust the font size on the guide.
 




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New Poster

Re: Font too small on the X1 Guide Channel Solution--NOT

This is NOT a solution!

Gold Problem Solver

Re: Font too small on the X1 Guide Channel

Brandon,

We know that. HOWEVER I need to remind you the first X1 guide did have choices for guide font size. Also when you say "right now" and "access" you are leaving yourself open to countless questions. Such as what does right now really mean and who does and does not have access and what does access really mean???

Sorry to be a devil's advocate here but I think a great many people are waiting for Comcast to open up and spill the truth on this important issue. If Comcast wants this issue to die down, they need to spill what their plans are and what the anticipated roll out dates are...


ComcastBrandon wrote:

Unfortunately right now we do not have access to adjust the font size on the guide.
 








 

Problem Solver

Re: Font too small on the X1 Guide Channel


RickGr4 wrote:

Brandon,

We know that. HOWEVER I need to remind you the first X1 guide did have choices for guide font size. Also when you say "right now" and "access" you are leaving yourself open to countless questions. Such as what does right now really mean and who does and does not have access and what does access really mean???

Sorry to be a devil's advocate here but I think a great many people are waiting for Comcast to open up and spill the truth on this important issue. If Comcast wants this issue to die down, they need to spill what their plans are and what the anticipated roll out dates are...


ComcastBrandon wrote:

Unfortunately right now we do not have access to adjust the font size on the guide.
 








 What is is?


 

New Poster

Re: Too small guide letters and black background on guide.

Hi Brandon,

 

I tried your suggestion as to changing the background density, it didn't cure my problem at all.

 

I have a sight problem and need larger Font, like my old system allowed me to have when I entered into Guide/Program Listings.

 

Please, I would ask that Comcast consider those that have a problem with their eyesight.  We are not all perfect when it comes to our vision.  

 

Visually, white printing on a black background is not the best choice, especially the blue printing on black background.  My white printing is also splotchy, not clear and sharp.

 

My TV set is 31" 

 

Respectfully Yours,

Mitche499

 

Problem Solver

Re: Too small guide letters and black background on guide.

Mitche449

 

Thank you for the reply.  I spoke with an Accessibility Supervisor on my floor regarding this issue.  He would like to compile a report to send to our engineers regarding this issue.  

 

I have your account info, so please provide a 1-2 sentence explanation of the issue and I will create a report for him. 

 

You may have anyone you know message me regarding unacceptably small font size on the X1 guide and I will include their account info in my report.  Bigger the report, better results.


Thank you

Brandon




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New Poster

Re: Too small guide letters and black background on guide.

Please include me in this issue regarding the font and contrasting background.  I previously commented on this issue. 

Gold Problem Solver

Re: Too small guide letters and black background on guide.

Brandon,

Why would you ask a customer to do research on an issue that Comcast claims to be very aware of? We are the customers. You are the service provider. You should be doing the research and providing the needed feedback to your supervisors. Better yet, why don't you find all of the threads in this forum relating to guide font size, copy the links and send them to your supervisor.

Even better, private message me your supervisors email address and I would be happy to provide more than enough relevant information on this issue...

 

I simply do not understand why you return the "burden of proof" on a customer when so much is already known about this issue...


ComcastBrandon wrote:

Mitche449

 

Thank you for the reply.  I spoke with an Accessibility Supervisor on my floor regarding this issue.  He would like to compile a report to send to our engineers regarding this issue.  

 

I have your account info, so please provide a 1-2 sentence explanation of the issue and I will create a report for him. 

 

You may have anyone you know message me regarding unacceptably small font size on the X1 guide and I will include their account info in my report.  Bigger the report, better results.


Thank you

Brandon




 



 

Problem Solver

Re: Too small guide letters and black background on guide.

Thank you LakeTahoe, you will be added to my report

 

Rick.  I do plan on doing my own research and looking up users on other threads about this topic.

 

Let me clarify my request:  If you guys know anyone who has the same feelings towards font size on their X1 guide please let me know.  I am working with an Accessibility Supervisor who wants to compile this report. No other research is required other than getting in touch with me.

 

Please keep in mind this issue might not be fixed by dinnertime, but we need to present a solid report to our engineers in order to foster change. I appreciate your patience.

 

Brandon




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Gold Problem Solver

Re: Too small guide letters and black background on guide.

I will compile information for you and a list of Comcast customers who have stronger opinions about this than I do.

The very first thing that should be on your report is why did the original X1 guide have font size adjustment and the "new" guide does not?

Also, if you are reporting to an "accessibility supervisor", why is this person not monitoring this forum? I have a feeling this person is well aware and we are doing peon work.

This is some of the most backwards, gobbledygook I have ever heard in my life. Please give your supervisors my contact information... Oh wait, they work for Comcast and they should be able to find it...



ComcastBrandon wrote:

Thank you LakeTahoe, you will be added to my report

 

Rick.  I do plan on doing my own research and looking up users on other threads about this topic.

 

Let me clarify my request:  If you guys know anyone who has the same feelings towards font size on their X1 guide please let me know.  I am working with an Accessibility Supervisor who wants to compile this report. No other research is required other than getting in touch with me.

 

Please keep in mind this issue might not be fixed by dinnertime, but we need to present a solid report to our engineers in order to foster change. I appreciate your patience.

 

Brandon









Regular Visitor

Re: Too small guide letters and black background on guide.

I also have a need to have a larger font (also fatter) and the ability to change the hilite color.  That blue is not very visible on some TV's maybe a bright green might work better.

Gold Problem Solver

Re: Too small guide letters and black background on guide.

I urge anyone that has concerns about guide font and guide appearance to send a private message to ComcastBrandon as he just stated earlier he is collecting information on this topic for his supervisor.


vic007 wrote:

I also have a need to have a larger font (also fatter) and the ability to change the hilite color.  That blue is not very visible on some TV's maybe a bright green might work better.







Silver Problem Solver

Re: Too small guide letters and black background on guide.

Blue?  What is blue on your X1?


vic007 wrote:

I also have a need to have a larger font (also fatter) and the ability to change the hilite color.  That blue is not very visible on some TV's maybe a bright green might work better.


 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: Too small guide letters and black background on guide.

On the guide the selected program shows in blue letters while the rest are white on a dark background.

Silver Problem Solver

Re: Too small guide letters and black background on guide.

Ok, I understand.  It sounds like your 31" TV is the problem.  Be sure to let ComcastBrandon know.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: Too small guide letters and black background on guide.

Yes, I already PM'ed Brandon.  By the way, it is a 40" NEC monitor that I also use as a TV, and it's picture quality is otherwise very good.

Silver Problem Solver

Re: Too small guide letters and black background on guide.

I'm not sure any PC monitor will give the same clarity as a TV.  This is a close copy of what I see.  My whites are a lot brighter, though.

 

http://media2.comcast.net/anon.comcastonline2/support/help/faqs/x1/HOW6958_x1_guide.png


vic007 wrote:

Yes, I already PM'ed Brandon.  By the way, it is a 40" NEC monitor that I also use as a TV, and it's picture quality is otherwise very good.


 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Problem Solver

Re: Too small guide letters and black background on guide.


RobertWy wrote:

Ok, I understand.  It sounds like your 31" TV is the problem.  Be sure to let ComcastBrandon know.


Robert I tries to give you ten kudos, however it would not let me!

Sorry to the op ,some of us on here just like big tvs!

FYI: tries is not a typo, that is how it sounded in my head at the time!

Most Valued Poster

Re: Too small guide letters and black background on guide.


ComcastBrandon wrote:

Mitche449

 

Thank you for the reply.  I spoke with an Accessibility Supervisor on my floor regarding this issue.  He would like to compile a report to send to our engineers regarding this issue.  

 

I have your account info, so please provide a 1-2 sentence explanation of the issue and I will create a report for him. 

 

You may have anyone you know message me regarding unacceptably small font size on the X1 guide and I will include their account info in my report.  Bigger the report, better results.


Thank you

Brandon


I was one of the first to complain about the small font size. What info do you need from me? I will message you with my name and account number. I have a 39" and no amount of changing the background,etc is helping one bit. I think its the contrast of the white on black thats adding to the inabililty to read. Font size USED to be an option with X1 so why can't it just be brought back. The code or whatever is surely there.Here is a link to CNET article last year on how to change font in general settings.http://www.cnet.com/how-to/tips-on-setting-up-the-xfinity-x1-cable-box/

New Poster

Re: Too small guide letters and black background on guide.

Brandon,

Please add mine to your list of complaints.

1. The high contrast of white on black is too harsh and strains my (and others') eyes, even at the lowest darkness level, which is only available on the guide, not the Xfinity ribbon.

2. The small font exacerbates the issue as one must look more closely and longer to view content.

3. The miniguide of the older system is much more user-friendly, IMO, as one could continue to watch the program and surf at the same time. Moreover, it was much easier on the eye, with low contrast.

New systems should not exclude the positive aspects of old systems.

 

Problem Solver

Re: Too small guide letters and black background on guide.

Terrib I think they are listening now. I just did my Comcast insider survey and it asked me a ton of questions regarding font within the system. also about the guide in general! In fact about every single major issue that has been going on they asked those questions...this is a first!!!!

Gold Problem Solver

Re: Too small guide letters and black background on guide.

Please send Brandon a private message with your concerns.


B5B wrote:

Brandon,

Please add mine to your list of complaints.

1. The high contrast of white on black is too harsh and strains my (and others') eyes, even at the lowest darkness level, which is only available on the guide, not the Xfinity ribbon.

2. The small font exacerbates the issue as one must look more closely and longer to view content.

3. The miniguide of the older system is much more user-friendly, IMO, as one could continue to watch the program and surf at the same time. Moreover, it was much easier on the eye, with low contrast.

New systems should not exclude the positive aspects of old systems.

 


 

Most Valued Poster

Re: Too small guide letters and black background on guide.


gotpizza wrote:

Terrib I think they are listening now. I just did my Comcast insider survey and it asked me a ton of questions regarding font within the system. also about the guide in general! In fact about every single major issue that has been going on they asked those questions...this is a first!!!!


Thanks for the kudos...knocked me off my chair...lol .    I think you are correct that their ears are OPEN now. I have not had a survey sent to me in a couple of months and I sure wish I had gotten the one you did. Do you have any clue as to how I cann get back on the list to get surveys?

 

I messaged Brandon and repeated the link to CNET article that shows font options last year under general settings. This is NOT something knew they have to develop.

Gold Problem Solver

Re: Too small guide letters and black background on guide.

Terri,

It occurred to me this may actually be something they DO need to develop. Maybe Comcast "bought" the original guide from someone else and they are trying to develop the new guide in house themselves... That would explain why they "forced" everyone to the new guide...

Just a thought...


TerriB wrote:

gotpizza wrote:

Terrib I think they are listening now. I just did my Comcast insider survey and it asked me a ton of questions regarding font within the system. also about the guide in general! In fact about every single major issue that has been going on they asked those questions...this is a first!!!!


Thanks for the kudos...knocked me off my chair...lol .    I think you are correct that their ears are OPEN now. I have not had a survey sent to me in a couple of months and I sure wish I had gotten the one you did. Do you have any clue as to how I cann get back on the list to get surveys?

 

I messaged Brandon and repeated the link to CNET article that shows font options last year under general settings. This is NOT something knew they have to develop.


 

Most Valued Poster

Re: Too small guide letters and black background on guide.


TerriB wrote:

gotpizza wrote:

Terrib I think they are listening now. I just did my Comcast insider survey and it asked me a ton of questions regarding font within the system. also about the guide in general! In fact about every single major issue that has been going on they asked those questions...this is a first!!!!


Thanks for the kudos...knocked me off my chair...lol .    I think you are correct that their ears are OPEN now. I have not had a survey sent to me in a couple of months and I sure wish I had gotten the one you did. Do you have any clue as to how I cann get back on the list to get surveys?

 

I messaged Brandon and repeated the link to CNET article that shows font options last year under general settings. This is NOT something knew they have to develop.


RIck, I really hope you are wrong. If they have to go back to the drawing board the change will never happen. Fingers crossed.

Most Valued Poster

Re: Too small guide letters and black background on guide.

vic...thanks so much for the kudos

Problem Solver

Re: Too small guide letters and black background on guide.

Rick I think you are on the right trac.........again as I said before putting some of the features in the cloud MAY skate copyrights!

Most Valued Poster

Re: Too small guide letters and black background on guide.

BRIEF HYJACK....something happened to the forum title  'Slow Motion Replay-Lost."  The reply button at the top is shaded out and there is no way to reply to any message. I know there was some heated discussion going on between two users but thats no reason to close the discussion. Anyone have a clue? Many of you are on that thread such as .....gotpizza and Rick