Community Forum

Fix the sports app

Regular Contributor

Fix the sports app

Lately not only has the sports app been extremely slow but it’s not showing information. Can’t even see most of the games being played nor can you see the scores.
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Official Employee

Re: Fix the sports app

That usually means it’s going through an update or changes are being made

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Regular Contributor

Re: Fix the sports app

The problem is it been like this for days.
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Regular Contributor

Re: Fix the sports app

do you need to reboot every box to restore functionality?

Silver Problem Solver

Re: Fix the sports app


@billmich88888 wrote:

do you need to reboot every box to restore functionality?


It won't make it any worse.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Contributor

Re: Fix the sports app

but if it's not going to improve anything, I would prefer not to do anything.

 

ATT Uverse used to talk about power cycling so often that I would power on and off in the morning and in the evening (while brushing teeth) because it would be their only recommended fix on everything.

 

what ended up happening is that the on/off cycles actually shorted out capacitors and I had to replace boxes......

Official Employee

Re: Fix the sports app

Thank you for letting us know. We'll make the Sports App team aware.


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Contributor

Re: Fix the sports app

Sports app still down any word?
Official Employee

Re: Fix the sports app

Working for you now? I’m told it’s now fixed.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Contributor

Re: Fix the sports app

Yes it is working again and seems like maybe even quicker than it had been before which is good news. Thanks for checking back.