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Extra room showing on DVR

Frequent Visitor

Extra room showing on DVR

Hey,

 

I have an extra room showing up on my DVR.

 

My account shows as follows

  • Bedroom
  • Master Bedroom
  • Living Room

 

On the DVR I have an extra Living Room

 

  • Bedroom
  • Master Bedroom
  • Living Room
  • Living Room

Have recordings on all except the extra Living Room which there is nothing.

 

How can I remove the extra Living Room?

 

thanks

 

Silver Problem Solver

Re: Extra room showing on DVR


@jerryscot wrote:

Hey,

 

I have an extra room showing up on my DVR.

 

My account shows as follows

  • Bedroom
  • Master Bedroom
  • Living Room

 

On the DVR I have an extra Living Room

 

  • Bedroom
  • Master Bedroom
  • Living Room
  • Living Room

Have recordings on all except the extra Living Room which there is nothing.

 

How can I remove the extra Living Room?

 

thanks

 


How many X1 boxes are on your account?

https://customer.xfinity.com/#/devices


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Frequent Visitor

Re: Extra room showing on DVR

3 devices

Expert

Re: Extra room showing on DVR


@jerryscot wrote:

3 devices


there is a national ticket on this. the problem is that a returned box is on our records still, but in an 'inactive" non-billed state. the new feature picked up these devices as if active.



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