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wrote:
Based on the result of my google search I'm not the first or only person to see this error. lol
do you lose internet service at the same time? Did you call 800-Comcast and select TV problems and speak to an agent?
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wrote:
Every day, without fail about 10pm both of my DVR's lock up and I get the 03033 error. This lockup lasts on average a couple of hours. I have yet to see the boxes lock up at any other time of day. When they do start to lock up they will hesistate when given a command and then they will start to buffer commands and finally lock up totally. I have a perfect picture and no signal strength issues based on my picture and what the service tech told me. The tech came in and said everything looked great and left.
I have placed numerous calls to Comcast without any resolution. Given the timing and the minor amount of information exchanged between the client DVR and Comcast server to execute a command I can't believe that this is a signal strength problem. For example: Video will continue to stream, without picture degradation yet the DVR refuses to execute a command such as pause, stop, etc.
The engineers at Comcast need to address this issue ASAP. Simply ignoring the problem isn't a solution. I will continue to demand refunds for services paid for and not received. This problem started over a month ago.
I quoted your first post here but can find no statement about your Xfinity internet especially to the question asked asking if you lose internet access at same time the DVR's lose contact with a Comcast server.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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wrote:
Every day, without fail about 10pm both of my DVR's lock up and I get the 03033 error. This lockup lasts on average a couple of hours. I have yet to see the boxes lock up at any other time of day. When they do start to lock up they will hesistate when given a command and then they will start to buffer commands and finally lock up totally. I have a perfect picture and no signal strength issues based on my picture and what the service tech told me. The tech came in and said everything looked great and left.
I have placed numerous calls to Comcast without any resolution. Given the timing and the minor amount of information exchanged between the client DVR and Comcast server to execute a command I can't believe that this is a signal strength problem. For example: Video will continue to stream, without picture degradation yet the DVR refuses to execute a command such as pause, stop, etc.
The engineers at Comcast need to address this issue ASAP. Simply ignoring the problem isn't a solution. I will continue to demand refunds for services paid for and not received. This problem started over a month ago.
Signal levels at the present time are well within spec. I'll take another look later tonight to compare. Have you had a tech out recently?
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wrote:
I doubt that it's a signal issue problem. The tech was out last week. Look at the video and signal strength and left. He said he would pass the issue up to another level to have someone comeout and test the tap. I called today and comcast has no knowledge of a work order being submitted. They also claim to not know the name of the technician they sent out.
It may not be internal signal issues, but external, and only happening late at night, unfortunately you'll need another tech out to forward it on to the maintainance. Make sure you get a ticket number from that tech.
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Just to substantiate what the originator "ftherrman" of this post has said ...
I too have experienced X1 TV freezes at the same times almost daily for months. Incoming TV streaming sometimes continues but becomes unresponsive to remote control commands and sometimes it's a total freeze. The message is usually RDK-03033 (i.e. X1 DVR cannot reach up to the X1 servers). A hard restart of the main X1 DVR is usually required.
Over the months, five different Comcast technicians have:
- measured signal strength and noise levels at the tap
- replaced my main cable drop from tap to house (twice)
- replaced grounding block and MoCA filter at house entry point (twice)
- replaced the PPC unity-gain amp in my home structured cabling box
- verified no splitters or splices (all are RG6 coax home runs to PPC amp)
- measured signal strength and noise levels at each device
- verified internet modem is MoCA compliant (no VoIP in home)
- replaced both X1 boxes (DVR and slave)
Comcast indicated upstream power levels were borderline high at the tap. A next-tier maintenance team (bucket truck guys) actually did come out and performed tasks where signals enter our neighborhood, at the LE (line extender) serving my home and at the tap in my yard. Unfortunately the routine RDK-03033 freezes continue.
The X1 DVR doesn't seem to keep a running log of DOCSIS events, but my Internet modem does. Although my Internet modem is never affected by these freezes, each X1 freeze coincides exactly with specific DOCSIS events as noted here:
- SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
- MDD message timeout
Since November, I have manually logged the timing of each X1 freeze that I personally witnessed (see attached). Based on what I've seen on my DOCSIS event log, I suspect the freezes occur at other routine times when I'm not watching TV. I usually see the freezes around:
- 12:15 and 12:35 PM CST
- 08:20 and 08:40 PM CST
Due to the predictable regularity of these freezes, they almost certainly have nothing to do with poor connections or intermittent equipment. The only logical or reasonable explanation seems to be something that Comcast has scheduled within its server or network infrastructure. I currently have a 6th Comcast technician visit scheduled but really don't like wasting their time or mine.
How can these symptoms and detailed information be shared with the Comcast Software Engineers and Infrastructure Technicians? These routinely recurring freezes are obviously affecting multiple customers!
