Solved! Go to Solution.
Yes, my problem got resolved thanks to a great tech!!!! One thing I want to mention to everyone reading this, please note that the new X1 boxes which are smaller require some attention. It is not an easy install, trust me, as these boxes do not communicate well with older boxes, and I also want to mention that if you get this updated box, the more of these you upgrade to, the less recordings you will be allowed to do if they are all up and running. There is alot not mentioned about the plus/and minus with these boxes talking to older boxes. I had a great tech, and he was very informed of the product and its functionality.
The folks that work in the office, are really nice however they are not provided the important information about these new boxes, same with the tier two folks. Please inform all at Comcast, not just onsite support people so you are all on the same page.
Thanks to a great tech!