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Error RDK

New Poster

Error RDK

I cannot get service on TV's in other rooms.  An error code says RDK10000 on the TV screen.  Help.

 

Expert

Re: Error RDK


@carolmiller1469 wrote:

I cannot get service with my cable boxes on TV's in other rooms.  An error code says RDK10009.  Help.


are any of your devices wireless set top box Xi5 ? if not, check the back of your modem and see if there is an LED that is illuminated by the word MOCA.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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New Poster

Re: Error RDK

Sorry, the error code on the TV says RDK 10000.   Do you know what this means?  Please let me know.  Thanks

 

Official Employee

Re: Error RDK

The boxes use moca to communicate with the DVR and each other. Is it one box, multiple boxes? Did they ever work?