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Error Code XRE-22-VOD-7007

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Error Code XRE-22-VOD-7007

I can not access my saved favorite movies. When i click to rent the movie I  get a screen alert Error XRE-22-VOD-7007.

What is going on????

 

Thanks

 

Walt

Expert

Re: Error Code XRE-22-VOD-7007


@wallythekat wrote:

I can not access my saved favorite movies. When i click to rent the movie I  get a screen alert Error XRE-22-VOD-7007.

What is going on????

 

Thanks

 

Walt


That sounds like a back-office error...you should call into Comcast and have them ensure your account is provisioned correctly...

-=Ray=-



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Error Code XRE-22-VOD-7007

I did call and the agent said it was a problem with the server. That would impact all DVR customers, would it not?

thanks

 

Walt


@geek46 wrote:

@wallythekat wrote:

I can not access my saved favorite movies. When i click to rent the movie I  get a screen alert Error XRE-22-VOD-7007.

What is going on????

 

Thanks

 

Walt


That sounds like a back-office error...you should call into Comcast and have them ensure your account is provisioned correctly...

-=Ray=-


 

Official Employee

Re: Error Code XRE-22-VOD-7007

Hi wallythekat

 

Thanks for contacting us via forums.

Sorry for the issue with the XRE error, i went ahead and refreshed the account and sent some signals to the stb's. Are you getting the error code on all your boxes?

Send me a Private Message with either the MAC or the friendly name of the stb's affected if the issues is still happening.

 

Thanks

Joseph


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Error Code XRE-22-VOD-7007


@ComcastJoseph wrote:

Hi wallythekat

 

Thanks for contacting us via forums.

Sorry for the issue with the XRE error, i went ahead and refreshed the account and sent some signals to the stb's. Are you getting the error code on all your boxes?

Send me a Private Message with either the MAC or the friendly name of the stb's affected if the issues is still happening.

 

Thanks

Joseph


Thanks Joseph

 

The movie rent feature is now working properly. I did nothing,so I assume the problem was with the Comcast server.

 

Walt