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ERROR CODE RDK-03005

Frequent Visitor

ERROR CODE RDK-03005

Getting this code while setting up my new box. Over the past five years or so, the several technicians that have been out have said we have a weak signal in my home due to old equipment at the street. Every time they say they will put in a work order to upgrade the equipment. Five years and just as may technicians later, the same problem seems to persist.

My guess is this is why I can't set up my new equipment. Each technician that has come out has said the the equipment we had has been borderline being able to work. I guess no X1 for us.
Frequent Visitor

ERROR CODE RDK-03005

Getting this code while setting up my new box. Over the past five years or so, the several technicians that have been out have said we have a weak signal in my home due to old equipment at the street. Every time they say they will put in a work order to upgrade the equipment. Five years and just as may technicians later, the same problem seems to persist.

My guess is this is why I can't set up my new equipment. Each technician that has come out has said the the equipment we had has been borderline being able to work. I guess no X1 for us.
Tags (1)
Expert

Re: ERROR CODE RDK-03005


LowSC2 wrote:
Getting this code while setting up my new box. Over the past five years or so, the several technicians that have been out have said we have a weak signal in my home due to old equipment at the street. Every time they say they will put in a work order to upgrade the equipment. Five years and just as may technicians later, the same problem seems to persist.

My guess is this is why I can't set up my new equipment. Each technician that has come out has said the the equipment we had has been borderline being able to work. I guess no X1 for us.

call 800-Comcast and as the TV service representative to run the Einstein diagnostics.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: ERROR CODE RDK-03005

Thanks for the suggestion, but I ended up returning the equipment and reconnecting what I previously had. The signal strength isn't good enough to support the X1 devices. I went down the the box that services our section of street and it's still ancient equipment inside. Basically some low quality coax cabling and fancy looking oxidized splitters. From the looks of it, it all sits under water when it rains or when the home owner whose property its on the corner of runs his sprinklers. I'm pretty sure it's all original from when our houses we're built in 1981. Back when it was GilCable (I think) and we had the A/B switch boxes.

Silver Problem Solver

Re: ERROR CODE RDK-03005

I had a similar issue.  A tech replaced all my coax cables coming from the wall to my X1 boxes and all the wall coax connections and my system has not had any more issues with this.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: ERROR CODE RDK-03005

LowSC2, I've taken a look at your boxes and I do see a few errors from them. There is scheduled maintenance in your area to take place tomorrow. I'll check in with you once the maintenance has completed to see if you are still experiencing that error code. If so, we can take a look at our next steps. 

 

For now, I'd like send a signal to your boxes to see if we can resolve that error. When is a good time for me to do so? 

 

 

 

Official Employee

Re: ERROR CODE RDK-03005

LowSC2, the maintnence in your area has cleared. Are you still getting the error code?