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Getting this code while setting up my new box. Over the past five years or so, the several technicians that have been out have said we have a weak signal in my home due to old equipment at the street. Every time they say they will put in a work order to upgrade the equipment. Five years and just as may technicians later, the same problem seems to persist.
My guess is this is why I can't set up my new equipment. Each technician that has come out has said the the equipment we had has been borderline being able to work. I guess no X1 for us.
call 800-Comcast and as the TV service representative to run the Einstein diagnostics.
I had a similar issue. A tech replaced all my coax cables coming from the wall to my X1 boxes and all the wall coax connections and my system has not had any more issues with this.
LowSC2, I've taken a look at your boxes and I do see a few errors from them. There is scheduled maintenance in your area to take place tomorrow. I'll check in with you once the maintenance has completed to see if you are still experiencing that error code. If so, we can take a look at our next steps.
For now, I'd like send a signal to your boxes to see if we can resolve that error. When is a good time for me to do so?