Community Forum

EPIX and Showtime Channels are tiling.

Highlighted
Frequent Visitor

EPIX and Showtime Channels are tiling.

But that's not a question, is it?  So I'll rephrase.

 

Will you please make it stop?

 

Thank you.

Highlighted
Diamond Problem Solver

Re: EPIX and Showtime Channels are tiling.

Not remotely, check your cables are tight, remove any unnecessary splitters and possibly have a tech out to troubleshoot further

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: EPIX and Showtime Channels are tiling.

Thank you, but the connections are tight.

 

Recordings on those channels are also tiling, which leads me to believe it's not a hardware issue.

 

Audio is getting garbled on those two now as well.

 

Other channels, e.g.s, HBO, Fox News, EWTN, Starz channels are fine.

Highlighted
Frequent Visitor

Re: EPIX and Showtime Channels are tiling.

Also, no splitters are involved except the one Comcast installed.

Highlighted
Frequent Visitor

Re: EPIX and Showtime Channels are tiling.

Comes across fine on internet, doing a "Refresh System" on the TV.

Highlighted
Frequent Visitor

Re: EPIX and Showtime Channels are tiling.

"System Refresh" failed.

Highlighted
Gold Problem Solver

Re: EPIX and Showtime Channels are tiling.


@20someYears wrote: "System Refresh" failed.

Then, as stated, you'd need to have a Comcast premise tech take care of it. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

Highlighted
Frequent Visitor

Re: EPIX and Showtime Channels are tiling.

Thanks.  I live near a store and they switch boxes at the counter without question.  That usually works.