adding.. when that happens next time, while playing the recording press the down button. does it say source is DVR or <cloud icon> DVR?
It doesn’t say either
it is just above the time position bar on left side.
Hi karenmarie73, welcome to our community forums and thank you for reaching out! Please let us know if you are still expereincing issues with your DVR playback or if any of the troubleshooting steps provided in this thread helped resolve your issue.